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Overview Factorial is hiring a Junior Employee Onboarding Trainer to join our Customer Experience (CX) team. The Onboarding Trainer will design and execute onboarding programs for new CX agents to ensure they quickly adapt to the work environment, gain a thorough understanding of our HR SaaS product, and develop the skills needed to provide high-quality support from day one. Responsibilities Develop and implement onboarding programs for new hires in the CX department. Guide new agents through learning the HR software and company policies. Facilitate training sessions on software functionality, internal processes, and best practices in customer service. Create training materials and resources for new employees, including manuals, tutorials, and videos. Monitor the progress of new agents and provide personalized support throughout the onboarding process. Collaborate with People, IT, and CX managers to ensure a smooth transition for new employees. Evaluate onboarding effectiveness and adjust programs based on feedback from new employees. Ensure new agents acquire the skills to offer effective support aligned with the company’s vision. Requirements 1 to 3 years minimum experience training international teams, either in-house or in a BPO or contact centre Proficient in English and fluent in Spanish Experience in training and/or onboarding, preferably in the customer service or software field Ability to create positive and engaging learning experiences for new employees Excellent communication and presentation skills Organizational skills and the ability to manage multiple new employee groups simultaneously Knowledge of Learning Management Systems (LMS) and online collaboration tools Passion for helping others succeed in their roles Good interpersonal skills Experience in public speaking is a plus Ability to coordinate groups up to 15 Perks Save expenses with Cobee and get your salary in advance with Payflow Healthy life with a free physiotherapist in the office, Gympass and Alan as private health insurance Language classes with Yolk Academy & Factorial Language Exchange Syra and Apeteat discounts Breakfast in the office, organic fruit Pet friendly and no dress code About Us At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on leading, growing, and taking care of their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you\'re excited to shape the future of business management technology, we’d love to meet you. Values We own it: We take responsibility for every project. We make decisions, not excuses. We learn and teach: We’re dedicated to learning something new every day and, above all, share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. Job details Seniority level: Entry level Employment type: Full-time Job function: Education and Training Industries: Software Development #J-18808-Ljbffr
