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hace 7 días

Barcelona, España Factorial HR A tiempo completo

Junior Corporate Trainer - CX Employee Onboarding Junior Corporate Trainer - CX Employee Onboarding * Permanent * Full time * 08005, Barcelona, Barcelona, Spain * CX Hello We are looking for a Junior Employee Onboarding Trainer to to join our Customer Experience team Their primary goal will be to ensure that new agents quickly adapt to the work environment, gain a thorough understanding of our HR SaaS product, and develop the necessary skills to provide high-quality support from day one. Guide new agents through the learning process about the HR software and company policies. Facilitate training sessions on software functionality, internal processes, and best practices in customer service. Create training materials and resources for new employees, including manuals, tutorials, and videos. Requirements: 1 to 3 years minimum experience training international teams, either in-house or in a BPO or contact centre Proficient in English and Fluent in Spanish Experience in training and/or onboarding, preferably in the customer service or software field Ability to create positive and engaging learning experiences for new employees. Knowledge of Learning Management Systems (LMS) and online collaboration tools. Ability to coordinate groups up to 15 Perks of being part of our team Save expenses with Cobee and get your salary in advance with Payflow Healthy life with a free physiotherapist in the office, Gympass ️ and Alan as private health insurance ???? Language classes with Yolk Academy & Factorial Language exchange Syra and Apeteat discounts Breakfast in the office, organic fruit Pet Friendly and no dress code About Us At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.Our Values We own it: We take responsibility for every project.

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