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Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will give on-site support to the Madrid office and make sure IT Operations run smoothly. You will work in a fast-growing team, being part of a fast decision-making process. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face. Responsibilities Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation Maintain focus on data security, following compliance requirements, company policies, and industry best practices Help our end user community understand software Administer domain security policies, i.e.
