Customer Support Specialist
hace 4 días
Customer Support Specialist (German Speaker)Join to apply for the Customer Support Specialist (German Speaker) role at WebfleetWe are looking for a full‑time Customer Support Specialist with a passion for technology. In this role you will work in a dynamic team of 12 colleagues dedicated to the Central region (DACH/Nordics) at our office in Barcelona and report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer‑facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver, and you keep the customer at the heart of everything you do.ResponsibilitiesProvide product information and effective technical and administrative support through multiple channels (phone and email).Provide customers with a personalized experience, effectively solving their issues and inquiries while keeping customer satisfaction at the core of every decision and behavior.Proactively manage customer expectations.Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.Liaise with peers and cross‑departmentally to provide complete and thoroughly researched answers for the customers.QualificationsYou already have a successful experience in a similar role.Impeccable written and verbal communication skills in German and fluent in English (written and spoken).Good interpersonal and customer service skills.Eager to learn new products and technologies and utilize your knowledge in a practical way.Ability to be both proactive and reactive, and remain detail‑oriented even under pressure.Ability to follow standard processes and practices within set service levels.You are a team player.Previous experience with CRM systems (such as SalesForce) is an advantage.Benefits & PerksThe chance to work in a fast‑moving, innovative and international team, dealing with different countries and cultures.A company culture that likes to work hard and play hard. We like to have fun and there is no sense in coming to a job every day if you don’t like the people you work with.Decisive actions – we don’t like to wait and move forward quickly.Working from home up to 3 days a week.500 euros gross to set up your home office.Home office allowance.Change to work abroad for 40 working days per year.Birthday off and volunteering time off.Additional health and dental insurance.100% employer‑funded pension scheme.Lunch or childcare vouchers.Unlimited access to LinkedIn Learning.Access to Gofluent platform to learn new languages.Employee Assistance Program.About WebfleetWebfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses worldwide use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably.How to ApplyIf that’s a yes, please apply and upload your CV (In English) . Please note that pre‑employment screening might be part of the selection process.Equal Opportunity EmployerWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.#J-18808-Ljbffr
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