Solution Expert
hace 2 días
Overview Get AI-powered advice on this job and more exclusive features.Responsibilities Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.Within 1 month, you will Become a Trello expert through our onboarding process; Understand our product offering through training; Master our platform and be able to support clients on basics requests through ticketing.Within 3 months, you will Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously; Start to answer questions coming from your portfolio of clients; Support the Customer Success partner on functional and technical questions; Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting.Within 6 months, you will Be able to pitch the value of the 360Learning platform; Develop repeatable and scalable processes to improve project quality and delivery; Support Strategic customers all along their contract from un expertise standpoint; Deliver Professional Services to our existing customers base.Within 12 months, you will Onboard another Solution Expert; Contribute to our knowledge base to share best practices and lessons learned; Work with our partner ecosystem to strengthen the services proposed to our clients; Deliver platform audits to clients; Deliver professional services proposed in our Professional Service catalogue.Skills & Qualifications 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical
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