Manager, KYC Operations and AML Standards

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.How will you make an impact in this roleThe Manager KYC Operations and AML Standards Spain is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Manager will play a key role in strengthening KYC and AML standards and capabilities provide market-level support review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards.The Manager KYC Operations and AML Standards will :Manage day-to-day KYC operations for Spain ensuring compliance with regulatory and internal standards working in close partnership with local business teams and Global Servicing.Support remediation activities case escalations and resolution of complex KYC issues.Drive process enhancements and contribute to improving KYC Refresh workflows to drive higher refresh rates with greater efficiency.Partner with compliance risk control management servicing and technology teams to operationalize local KYC / AML requirements.Act as the subject matter expert for Spain providing insights on regulatory trends and market practices.Collaborate with global peers to ensure consistency while tailoring practices to local needs.Minimum Qualifications :4 years of relevant experience with a strong understanding of KYC / AML operations financial crime compliance or operational risk management within financial services.Bachelors degree in finance Business Risk Management or related field.Strong understanding of regulatory requirements in Spain related to KYC and AML.Demonstrated ability to manage remediation activities handle escalations and enhance operational workflows.Proven problem-solving analytical and communication skills.Experience working cross-functionally with global teams.Ability to thrive in a dynamic environment and balance execution with strategy.Professional certification (CAMS ICA or equivalent) is a plus.Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical dental vision life insurance and disability benefits (depending on location)Flexible working model with hybrid onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.Required Experience: ManagerKey SkillsSix SigmaLeanManagement ExperienceProcess ImprovementMicrosoft OutlookAnalysis SkillsWarehouse Management SystemOperations ManagementKaizenLeadership ExperienceSupervising ExperienceRetail ManagementEmployment Type: Full-TimeDepartment / Functional Area: OperationsExperience: yearsVacancy: 1#J-18808-Ljbffr