Technical Specialist

Description Key Responsibilities May Include: Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives. Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards. Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers. Conduct unannounced compliance audits of Service Centers, covering both product and process aspects. Support product and process strategies and rollouts to enhance quality standards across operations. Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed. Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios. Position Purpose The purpose of the role is to be; A technical solution provider aimed at supporting internal and external customers with proactive solutions to supply chain challenges and providing direct feedback to the GPI and Product Portfolio – Value Solutions team. Proactively visiting, supporting and transferring knowledge of our products and “know-how” to establish CHEP Pallecon as a value-added Supply Chain solution provider. Provide internal business KPI monitoring, goal setting, performance tracking and deliver critical analysis to support business growth. Control and management of external and internal compliance and system management, whilst attaining external quality certification and assurance. This role is a European wide role reporting into the Quality Manager Europe with the objective of providing proactive technical support to customers and sales team as well as internal support to the network via audits, plant visits and product audits in order to improve the quality performance. The role will perform training, conduct field trials, analysis and help identify customer supply chain challenges and needs as well as innovation opportunities for CHEP Pallecon. Field Technical Solutions will provide a technical and rapid response to customer complaints and technical customer queries and, where possible, will commence first stage investigations, in a timely manner at the customer or end user location. The role will also be involved in supplier and subcontractor audits and visits helping to improve and validate supplier quality and performance to SLA. ** YOUR MISSION ** – WHAT WILL YOU DO? ** Major/Key Accountabilities Provides regular proactive technical support visits to the customers, specifically aimed at the users of the CHEP Pallecon supplied product Provide direct support to the sales team for trials, technical solutions and/or quality driven visits and analyse results. Responsibility for providing technical product training to new employees and customers beyond that given by the sales team. Support market / sector / product trials with Product Portolio & Customer Value team Identify customer supply chain challenges and feedback innovation opportunities for CHEP Pallecon to the Product Portolio & Customer Value & Global Product Innovation team. Provide technical solutions and answer queries from existing and new customers and end users. Provide rapid technical response to customer product complaints at customer locations in a timely manner and provide crucial first stage evidence to aid the investigation process. Conduct supplier audits within their region helping to improve and validate supplier quality and performance to SLA Directly assist, support and stand in for the Quality team members and Quality Manager Europe, where required, to ensure customers and the wider business is supported effectively at all times Support and advise in development of new liner designs & ancillaries Investigations and testing for QA purposes ** WHAT WE ARE LOOKING FOR ** : Technical knowledge of liner, ancillary and IBC offerings and applications Experience in FMCG, cosmetic or industrial markets where the “bag and box” concept is implemented Customer facing experience Quality management systems experience in a European organisation Good knowledge of certifications and management systems related to ISO, BRC and FDA etc. Proven record of providing technical solutions in customers environments Audit experience (desirable) Excellent organisation skills In-depth knowledge of product portfolio and applications Excellent communications skills Lean or six sigma knowledge Must be systematic and logical Willingness and ability to travel to customer sites and other locations as needed Driving license Fluency in English and Other European Language (ideally French or German) ** WHAT WE OFFER ** : Representation allowance Home Office allowance Bonus Plan - typically 10% Laptop Mobile phone & subscription 27 days of annual leave 40 hour work week Holiday allowance & 13th month Participation in pension fund Possibility to connect to global WIA Insurance Employee Investment Plan Ability to develop your skills and understanding of business in a worldwide logistics company Participation in worldwide projects Area to build your independence and own responsibilities Support at every stage of your career Independence in operating with a real impact on the organization We are celebrating our successes with meal vouchers and events Remote Type Fully RemoteSkills to succeed in the role Adaptabilité, Analyse des causes souches (RCA), Apprentissage actif, Curiosity, Empathie, Gestion des relations avec la clientèle (GRC), Initiative, Intelligence émotionnelle, Littératie numérique, Normes de qualité, Prestation de la formation, Résolution de problème, Travail interfonctionnel, Vérification de la qualitéWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at