Field Service Engineer Radiology

Position Overview / Summary Field Service Engineer for DR and CR equipment. This position performs technical service and support day-to-day business on Agfa and 3rd party products and systems to customers. This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third‑party trades in a professional and tactful manner, and in doing so present a positive image of the Company. Location Valencia - Spain What You’ll Do (Responsibilities) Install and modify Agfa and 3rd party products (DR and CR) Troubleshoot Agfa and 3rd party products, also repair and replace on‑site and remotely Assist R&D and HQ in problem solving and risk analysis Train the customers Escalate problems to 2nd and 3rd tier support when necessary Manage and perform preventive/corrective maintenance on Agfa products reporting according to our procedures Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ, etc.) on‑site and remotely on technical questions and issues Identify opportunities for up‑selling Agfa Services and Products and pass on upselling opportunities to sales as required Manage return of equipment and parts in a compliant timely manner to company procedures (Agfa) Our Values Own It – I do what I say, full accountability for results, finding solutions and practicing ethical and safe behaviours Play as One – Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decisions for team benefits Move Forward – Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress Drive Value – Bold choices to maximize value creation, deliver exceptional customer value, add value to all stakeholders, use data to generate crucial insights and outcomes Diversity and Inclusion At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. Who You Are (Qualifications) Education University degree in Engineering / Electronics / Biomedical / Mechatronics or related X‑Ray operator license could be a plus Experience The ability to service mechanical and electrical devices together with cooperating computer software. Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X‑ray/DR systems. Experience of networking and remote diagnosis software systems. Experience of working safely with electromechanical systems. Project Management skills could be a plus. Specific skills Languages: Spanish (native speaker level) and English (at least B2 level); Valencian/Catalan language is desirable Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the change. Excellent attention to detail, ability to use initiative, strong self‑motivation, ease of communicating with people, willingness to travel daily for business. Able to fault‑find basic electronics to component level and excellent analytical skills. Good X‑Ray/DR and Windows 7/10 knowledge. Full driving licence – willingness to travel daily for business within the country and occasionally to other European countries. What we offer now and in the future Dynamic global organization with a history of innovation and strong product portfolio. Challenging environment combined with a supportive management structure. Career development and growth. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and professional colleagues. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Medical Equipment Manufacturing #J-18808-Ljbffr