Client Experience Lead
hace 2 semanas
Role Overview: We are looking for a Customer Experience/NPS Lead to expand our measurement and action efforts, partnering across our Global Payroll team. This role is based out of our Barcelona office and is hybrid working - 3 days in office and 2 days from home. If you are passionate about Client Centric organizations and analyze and act based on Client feedback to deliver best in class services, this opportunity might be for you. What you'll do: Responsibilities Expand Client Journey mapping and analyze pain interactive points and key experience metrics Lead NPS programs (from launching of the survey until collecting, analyzing and assessing feedback and actions) Analyze journey mappings and NPS feedback to trigger actions with the different Global Payroll business areas Collaborate with cross functional teams to identify pain points, root cause, solutions and monitor initiatives to integrate customer feedback Support reporting and presentations on results and initiatives Work with ESI NPS parties to share and leverage best practices across programs TO SUCCEED IN THIS ROLE: Requirements Experience in process & data analysis, program/project and KPI reporting, facilitate across different stakeholders initiatives Skills required: Data driven and analytical skills Client Journey and process mapping is desirable NPS knowledge (general background) Excel, Power BI, Presentation Integrity, responsibility, accountability Effective communication Team player Flexible attitude Preferred Qualifications: University Business Degree Previous experience as Business Consultant or Project Management Role Lean Six Sigma is a plus
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Client Experience Lead
hace 6 días
Barcelona, España ADP A tiempo completo**Role Overview**: We are looking for a Customer Experience/NPS Lead to expand our measurement and action efforts, partnering across our Global Payroll team. This role is based out of our Barcelona office and is hybrid working - 3 days in office and 2 days from home. If you are passionate about Client Centric organizations and analyze and act based on...
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Senior Project Manager
hace 5 días
Barcelona, España Our Client A tiempo completoWe're looking for an experienced Project Manager to lead a HighRadius Digital Close implementation within the Account to Report (A2R) domain to join our pharmaceutical client on a long term contract. This is a senior contract role focused on delivering a complex finance transformation programme through to completion.HighRadius experience is welcome but not...
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Barcelona, España Our Client A tiempo completoA leading pharmaceutical company in Barcelona is seeking an experienced Project Manager to lead a Digital Close implementation. This senior role focuses on managing a complex finance transformation programme across various SAP platforms. Candidates should have 10+ years of experience in IT or finance transformation and a strong background in managing...
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Salesforce Client Lead
hace 34 segundos
Barcelona, Barcelona, España dentsu A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer...
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S/4HANA Cutover Lead
hace 5 días
Barcelona, España Our Client A tiempo completoA prominent consulting firm is seeking a dedicated SAP S/4HANA Cutover Manager to lead the end-to-end cutover activities for a large-scale transformation programme. The successful candidate must have over 5 years of hands-on experience in SAP cutover management and a proven track record delivering complex S/4HANA rollouts. This role offers the opportunity to...
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User Experience Lead
hace 2 semanas
Barcelona, España Next-Link A tiempo completoThis is a remote position. We are looking for a User Experience (UX) Lead to join our team and work with 100% dedication on a strategic project (DPI) for one of our top enterprise clients. This role is a key position focused on delivering advanced analytics solutions that empower the client’s Commercial organization to make data-driven decisions with...
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Salesforce Client Lead
hace 3 semanas
Barcelona, España Omega CRM, A Merkle Company A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer...
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User Experience Lead
hace 2 semanas
Barcelona, España Next-Link A tiempo completoJob Description This is a remote position. We are looking for a User Experience (UX) Lead to join our team and work with 100% dedication on a strategic project (DPI) for one of our top enterprise clients. This role is a key position focused on delivering advanced analytics solutions that empower the client’s Commercial organization to make data-driven...
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Luxury Client Advisor
hace 1 semana
Barcelona, España FENDI A tiempo completoA luxury fashion brand is seeking a Client Advisor to elevate customer experiences through strong sales performance and individualized service. The role includes leading sales efforts, managing customer relations, and ensuring accurate store operations. Ideal candidates will have 2-5 years of experience in the Fashion/Luxury sector, a Bachelor's Degree...
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Client Operations Lead
hace 2 semanas
Barcelona, España IQVIA A tiempo completo**Join us on our exciting journey!** Our vision is to be the preferred partner - “from molecule to market” - for major life science and pharma companies. To realize our vision, we are looking for**:Client Operations Lead** The **Client Operations Lead** is a key role within our Tech Solutions Global Delivery organization. You will be the single point...