Client Experience Lead
hace 1 semana
Role Overview: We are looking for a Customer Experience/NPS Lead to expand our measurement and action efforts, partnering across our Global Payroll team. This role is based out of our Barcelona office and is hybrid working - 3 days in office and 2 days from home. If you are passionate about Client Centric organizations and analyze and act based on Client feedback to deliver best in class services, this opportunity might be for you. What you'll do: Responsibilities Expand Client Journey mapping and analyze pain interactive points and key experience metrics Lead NPS programs (from launching of the survey until collecting, analyzing and assessing feedback and actions) Analyze journey mappings and NPS feedback to trigger actions with the different Global Payroll business areas Collaborate with cross functional teams to identify pain points, root cause, solutions and monitor initiatives to integrate customer feedback Support reporting and presentations on results and initiatives Work with ESI NPS parties to share and leverage best practices across programs TO SUCCEED IN THIS ROLE: Requirements Experience in process & data analysis, program/project and KPI reporting, facilitate across different stakeholders initiatives Skills required: Data driven and analytical skills Client Journey and process mapping is desirable NPS knowledge (general background) Excel, Power BI, Presentation Integrity, responsibility, accountability Effective communication Team player Flexible attitude Preferred Qualifications: University Business Degree Previous experience as Business Consultant or Project Management Role Lean Six Sigma is a plus
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Client Experience Lead
hace 1 día
Barcelona, Barcelona, España ADP A tiempo completoRole Overview:We are looking for a Customer Experience/NPS Lead to expand our measurement and action efforts, partnering across our Global Payroll team.This role is based out of our Barcelona office and is hybrid working - 3 days in office and 2 days from home.If you are passionate about Client Centric organizations and analyze and act based on Client...
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Client Experience Lead
hace 2 semanas
Barcelona, España ADP A tiempo completo**Role Overview**: We are looking for a Customer Experience/NPS Lead to expand our measurement and action efforts, partnering across our Global Payroll team. This role is based out of our Barcelona office and is hybrid working - 3 days in office and 2 days from home. If you are passionate about Client Centric organizations and analyze and act based on...
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Salesforce Client Lead
hace 1 semana
barcelona, España Omega CRM, A Merkle Company A tiempo completo22 hours ago Be among the first 25 applicants Direct message the job poster from Omega CRM, A Merkle Company Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is...
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Salesforce Client Lead
hace 3 semanas
Barcelona, España Omega CRM, A Merkle Company A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer...
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Salesforce Client Lead
hace 1 semana
Barcelona, España Omega CRM, A Merkle Company A tiempo completo22 hours ago Be among the first 25 applicantsDirect message the job poster from Omega CRM, A Merkle CompanyOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is...
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User Experience Lead
hace 1 semana
Barcelona, España Next-Link A tiempo completoThis is a remote position. We are looking for a User Experience (UX) Lead to join our team and work with 100% dedication on a strategic project (DPI) for one of our top enterprise clients. This role is a key position focused on delivering advanced analytics solutions that empower the client’s Commercial organization to make data-driven decisions with...
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Salesforce Client Lead
hace 1 día
Barcelona, Barcelona, España Omega CRM, A Merkle Company A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Client Lead (Health & Life Sciences) to continue developing interactions with our...
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User Experience Lead
hace 1 semana
Barcelona, España Next-Link A tiempo completoJob Description This is a remote position. We are looking for a User Experience (UX) Lead to join our team and work with 100% dedication on a strategic project (DPI) for one of our top enterprise clients. This role is a key position focused on delivering advanced analytics solutions that empower the client’s Commercial organization to make data-driven...
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Customer Experience Management Lead
hace 3 semanas
Barcelona, España Omega CRM, A Merkle Company A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer...
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Inbound Sales
hace 1 semana
Barcelona, España REVV Travel A tiempo completoA leading motorcycle touring company based in Barcelona seeks a Sales & Client Experience Manager. The role involves managing inbound leads, guiding clients in trip selection, and ensuring a premium customer experience. Ideal candidates have 2+ years of high-ticket sales experience, exceptional communication skills in English and Spanish, and a passion for...
