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Overview Madrid | Full-time | Bilingual (English and Spanish). E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by 20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.About the role — this role is focused on Spain, one of Bigblue’s most operationally critical markets today and a key pillar of future network expansion.The Operations Manager will own end-to-end warehouse operations, including performance, cost, capacity, and execution quality, with a strong hands-on presence in day-to-day operations. This is not a purely strategic role. Bigblue is an execution-driven company, and this position requires being deeply immersed in daily operations, on the warehouse floor, working directly with teams and partners to identify issues and drive improvements in real time.What you’ll do Own and run fulfillment operations in Spain (hands-on)Take full responsibility for the operational performance of Spanish warehousesBe present in the day-to-day operations: understand issues first-handAct as the senior operational owner with our 3PL partner(s), ensuring a strong relationship, vision alignment, execution quality, discipline, and accountabilityEnsure operational deadlines and reporting commitments are consistently metAct as operational point of contact for tier 1 merchant escalationsDrive operational excellence & cost performanceDefine, track, and actively manage core operational KPIs: productivity, throughput, inventory accuracy, on-time shipping, workforce efficiency, and cost per orderImprove daily forecasting and workforce planning, monitoring productivity at a granular level and acting quickly on deviationsLead deep cost analysis to identify inefficiencies, savings opportunities, and margin improvement leversTranslate operational complexity into structured processes and standardsStructure and professionalize warehouse operationsImprove warehouse organization, roles, and ownership: clear scope, responsibilities, and accountabilityImplement strong operational routines: daily checklists, performance reviews, weekly reporting, and follow-up mechanismsRaise the operational bar through standardization, discipline, and continuous improvementDrive execution rigor across all operational projectsPrioritization, execution & follow-upEstablish clear prioritization between operational constraints and merchant needs, ensuring internal alignmentFocus teams on high-impact operational issues and ensure they are resolvedMaintain structured tracking of operational pain-points, action plans, owners, and timelinesEnsure follow-through and measurable outcomesLead expansion & new hub openingsLead the full lifecycle of new warehouses in SpainAnticipate capacity constraints in existing hub and proactively design capacity efficiency and merchant allocationOwn the ramp-up and stabilization phase of new sites until performance targets are metDrive continuous improvement projectsLead operational projects across Inbounds, Outbounds, Returns, Value added services and space optimizationImprove productivity by bringing new ideas from testing to implementationDrive consolidation initiatives to improve space usage and efficiencyEnsure operational improvements are measurable and sustainableDesign, build, and implement new merchant services (e.g. fashion vertical)Conduct continuous operational and market intelligence to challenge existing providers on performance, cost, and capabilitiesPrepare strategic next moves (renegotiation, diversification, or partner changes) to support Bigblue’s growth and competitivenessOwn operational execution of Atlas in SpainBe the operational owner for the implementation of new Atlas (own WMS) releases in Spanish warehousesEnsure proper adoption and execution at warehouse levelAct as the bridge between warehouse operations and Product/Tech, bringing concrete operational feedback from the fieldWho you are Experience5–10+ years of experience in high-volume e-commerce fulfillment operationsStrong background in warehouse operations (fulfillment)Experience working with 3PLs and holding them accountable on cost and performanceExposure to high-volume, complex environments (large e-commerce brands, marketplaces, or 3PLs)Experience in fast-growing or less structured environments; able to operate without heavy corporate layersSkills & mindsetStrong analytical and financial skills: cost analysis, productivity metrics, margin driversHands-on, execution-first mindset: leads from the field, not only from dashboardsHigh ownership and accountabilityExcellent project management and prioritization skillsAble to structure chaos and turn operational issues into clear action plansComfortable challenging partners and internal teams when neededLanguage: Fluent in English and SpanishWhy join Bigblue Impact: Be at the center of strategic decisions, working directly with the founders to shape Bigblue’s futureFounders-led company with an innovative, caring cultureFast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible resultsInternational environment: Work across Paris, Madrid, London, and our European warehouse networkFood Allowance: food budget of €110 to spend at restaurants, or through services like Uber and GlovoClassPass membership for fitness & wellnessMacBook or any setup you need — your choice of equipment to do your best workHealth insurance coverageReady to play a key role at the heart of Bigblue’s growth story?Apply now and help us build the future of e-commerce logistics.Bigblue is an equal opportunity employer. We value diversity and inclusivity and do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr
