Customer Service Specialist

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better worldYour Role We are looking for an Customer Service Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activitiesYour Impact Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.Provide a premium customer experience by effectively managing customer journey touchpoints.Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.Keep the CRM system up to date with relevant customer service information.Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).What you should bring:Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.Minimum of 2-3 years of relevant experience.Strong sense of accountability and ownership of customer needs.Excellent communication skills, both verbal and written, with active listening and empathy.Knowledge of ERP systems (SAP preferred) and CRM management.Analytical and structured approach with strong problem-solving skills.Familiarity with local VAT and fiscal regulations.Fluency in English (preferred).Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: Certified Electronic Mail (PEC): Company registration number at the Forlì-Cesena Register, REA Fully paid up capital Euro ,00 Siae License #J-18808-Ljbffr