It Support con Portugués

hace 1 mes


Valencia, España Michael Page ES A tiempo completo

Hace alrededor de 1 mes, de Michael Page ES

Responsabilidades:
  • Proporcionar soporte técnico a usuarios finales, resolviendo problemas relacionados con hardware y software.
  • Registrar y realizar un seguimiento de los problemas de los usuarios en el sistema de gestión de tickets.
  • Trabajar en estrecha colaboración con el equipo de tecnología para resolver problemas más complejos.
  • Asegurar la satisfacción del cliente a través de una comunicación efectiva y un servicio de alta calidad.
  • Actualizar y mantener la base de conocimientos de la empresa.
  • Contribuir a proyectos de mejora continua.
  • Participar en la formación y desarrollo de nuevos miembros del equipo.
  • Realizar otras tareas asignadas por el supervisor del Helpdesk.
Requisitos:
  • Dominio del español y el portugués, tanto oral como escrito.
  • Formación en informática o campo relacionado.
  • Experiencia previa en un puesto de soporte técnico o helpdesk.
  • Conocimiento de sistemas operativos, hardware y software comunes.
  • Excelentes habilidades de comunicación y servicio al cliente.
  • Capacidad para trabajar en equipo y de manera autónoma.

Nuestro cliente es una consultora tecnológica líder en la industria de Tecnología y Telecomunicaciones con presencia a nivel nacional.

Oportunidades de carrera y desarrollo profesional.

#J-18808-Ljbffr
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