Logistics Service Excellence Program Manager
hace 3 días
We are looking for a Logistics Service Excellence Expert to join our global logistics team, responsible for continuously improving the customer and seller logistics experience in the UK & EU markets. Logistics Service Excellence (LSE) is a global team that provides cross-functional support between the TikTok Shop Logistics team and Service & Support Center Team. We act as subject matter experts for the customer service team for logistics-related issues through providing new launch support, knowledge sharing, process creation, and satisfaction analysis. On the logistics side, we prepare buyer and seller insights to key stakeholders in the business, operation, and product teams, advocating for the best possible user experience with our platform and services. Responsibilities - Act as a liaison between product teams and CS, ensuring seamless integration of policy changes based on customer feedback and operational requirements - Serve as an escalation point for CS for logistics related issues - Responsible for conducting weekly/monthly reports and case studies on customer service issues and developing actionable solutions to enhance service quality and efficiency - Help establish standard processes, and create SOPs, Training, and Help content documentation related to our logistics issues and products for our team and CS - Lead experience projects - develop plans, facilitate meetings, coordinate cross-functional stakeholders, manage project timeline - Work closely with a number of internal and external stakeholders to deliver various projects, or to escalate pending issues (CS, logistics teams, logistics service providers, product and business teams, data analytics) - Collaborate closely with logistics teams to manage and submit claims, ensuring all parties are aligned and informed throughout the claims process - Proactively identify improvement opportunities to enhance project outcomes Minimum Qualifications - Bachelor's degree or above, 5+ years experience in e-commerce logistics fulfillment experience or customer service operations - Experience creating proactive and continuous improvement, delivering quantifiable results - Comfortable working with cross-functional teams, driving alignment with multiple stakeholders and influencing without authority through strong communication and coordination skills - Advanced knowledge of working with data and utilizing dashboards to track and analyze trends effectively - Self-motivated attitude with strong attention to detail who strives in a fast-paced business Preferred Qualifications - Working knowledge of platform logistics processes. - Able to handle disputes and escalations in a neutral data-driven manner. - Ability to contribute to logic driven process maps, SOPs, and other supporting documentation - A proactive and customer-centric attitude, with the ability to work independently and as part of a team.
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Logistics Service Excellence Program Manager
hace 2 días
Madrid, Madrid, España TikTok A tiempo completoResponsibilitiesWe are looking for a Logistics Service Excellence Expert to join our global logistics team, responsible for continuously improving the customer and seller logistics experience in the UK & EU markets. Logistics Service Excellence (LSE) is a global team that provides cross-functional support between the TikTok Shop Logistics team and Service &...
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Site Operations Leader – Logistics
hace 2 semanas
Madrid, España Crane Worldwide Logistics A tiempo completoA leading logistics firm located in Madrid is seeking an Operations Manager responsible for overseeing site operations, ensuring high service quality, and client satisfaction. This role requires 7+ years of experience in a related field, financial management proficiency, and the ability to lead and motivate employees. Ideal candidates are computer literate...
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Logistics Service Excellence Program Manager
hace 2 semanas
Madrid, España Tiktok A tiempo completoLogistics Service Excellence Program Manager - TikTok ShopTikTok Madrid, Community of Madrid, SpainResponsibilitiesAct as a liaison between product teams and CS, ensuring seamless integration of policy changes based on customer feedback and operational requirementsServe as an escalation point for CS for logistics related issuesResponsible for conducting...
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Logistics Excellence Lead for Shop Operations
hace 2 semanas
Madrid, España Tiktok A tiempo completoA global tech company based in Madrid is seeking a Logistics Service Excellence Program Manager. This role focuses on enhancing logistics operations by bridging product teams and customer service, providing actionable insights through data analysis, and driving process improvements. The ideal candidate will have over 5 years of experience in e-commerce...
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Senior Contract Logistics Manager
hace 2 semanas
Madrid, España Crane Worldwide Logistics A tiempo completoA leading logistics company in Madrid is seeking a Contract Logistics Manager to oversee multiple site operations, ensuring high service quality and client satisfaction. You will manage budgets, implement process improvements, and lead a team towards operational excellence while ensuring compliance with regulations. With 8-10 years of experience required in...
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Service Excellence Program Manager
hace 2 semanas
Madrid, España JR Spain A tiempo completoService Excellence Program Manager (Field Operations), Madrid Client: Johnson Controls Location: Madrid, Spain Job Category: Other EU work permit required: Yes Job Reference: Job Views: 1 Posted: Expiry Date: Job Description: What you will do: Your expertise in operations management will be key as you collaborate closely with regional teams, program teams,...
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Customer Service Excellence Manager
hace 1 semana
Madrid, España mAbxience A tiempo completoIn a nutshell Position: Customer Service Excellence Manager Location: Madrid, Hibrid Want to know more? mAbxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicines. We operate with a strong focus on quality, regulatory compliance, and scientific rigor to improve...
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Customer Service Excellence Manager
hace 4 días
madrid, España mAbxience A tiempo completoIn a nutshell Position: Customer Service Excellence Manager Location: Madrid, Hibrid Want to know more? mAbxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicines. We operate with a strong focus on quality, regulatory compliance, and scientific rigor to improve...
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Logistics Contract Manager
hace 2 semanas
Madrid, España Crane Worldwide Logistics A tiempo completoCrane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Contract Logistics Manager will be accountable for leading, directing and managing multiple site operations to ensure consistent high level service quality and client...
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LOGISTICS MANAGER
hace 6 días
Madrid, España Sephora A tiempo completoAt Sephora, we inspire our customers, empower our teams, and help them become the best version of themselves. We create an environment where people are valued and differences are celebrated. Every day, our teams around the world bring our purpose to life: expanding the way the world sees beauty by unleashing the ExtraOrdinary in each of us. Your opportunity:...
