Technical Team Lead

hace 5 días


Madrid, España buscojobs España A tiempo completo

Summary / Description

  • Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
  • The role will also require the individual to motivate, mentor, coach and groom the team.
  • Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.

Key Qualifications :

  • 2 to 3 years experience in service desk role
  • 1 year minimum experience as a team leader
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC TAGUIG).
  • Able to start ASAP

General knowledge & skills :

  • Knowledge of Customer care operations
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people
  • Excellent verbal and written communications
  • Strong decision making and analytical ability
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

Technical skills

  • Min. 2-3 yrs. experience in working in Service Desk / Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.
  • Advance knowledge of T / S OS (Windows XP-10), Browsers, MS Office suite
  • Advance knowledge of T / S Small Forms (iOS, Android, Windows)
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T / S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T / S
  • Intermediate Networking knowledge
  • Familiarity with RDC (Remote Desktop Connection)

Education and other requirements

  • Minimum experience of 2-3 years with relevant experience in service desk
  • Engineering Graduate / B.Sc. Computer Science / or Graduate with any technical degree / diploma required.
  • ITIL trained / certification preferred
  • A minimum of 1 year in the role of a Team lead.
  • Willingness to work in rotational shifts

Job Responsibilities

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns
  • Work with the operations managers to obtain necessary resources like training and support for the teams requirements
  • Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams
  • Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
  • Familiarize the team with the latest process update and changes, team and individual targets
  • Identify process improvement ideas, mentor team members on implementing improvement ideas / Six sigma / lean projects
#J-18808-Ljbffr
  • Technical Team Lead

    hace 6 meses


    Madrid, España GoStudent A tiempo completo

    **Reimagining the future of education with us** Are you passionate about disrupting the future of education and to make a real impact? Do you want a career in an edtech company that is innovative and rewarding? Join us and enjoy working alongside an international team of talented thinkers, doers and magic makers. We reimagine learning by enabling every...


  • Madrid, España Nuvolar A tiempo completo

    Nuvolar is looking for a **Salesforce Technical Team Lead** to join our international #NuvoFamily and become a key player in developing outstanding solutions for clients across the globe. With over **14+ years of experience** and **12+ as an official Salesforce partner**, we're proud to say that we're experts in delivering technical solutions for a large...

  • Technical Lead

    hace 4 semanas


    Madrid, Madrid, España Tech Prastish Software Solutions A tiempo completo

    Our company, Tech Prastish Software Solutions, is seeking a seasoned Technical Lead to join our team and lead the engineering efforts in our Spanish delegation.As a Technical Lead, you will be responsible for guiding the development of our applications, ensuring the stability of our infrastructure, and driving the creation of new software that replaces old...


  • Madrid, Madrid, España Mygwork A tiempo completo

    Software Engineering Manager RoleAbout the RoleJoin a team that is building the world's first HD map at a multi-country scale. Our team uses multiple data sources, including satellite images, LIDAR, and panoramic images, to identify real-world road features and create a functional abstraction that car manufacturers can use for driving assistance software....

  • Technical Team Lead

    hace 1 semana


    Madrid, Madrid, España Recruitment Room A tiempo completo

    Job Description:We're a cutting-edge fintech company revolutionizing the on-chain experience. As a Technical Team Lead - Web3 Engineering, you'll play a pivotal role in shaping our engineering team's growth and success.About the Role:You will be responsible for overseeing a distributed team of cross-functional engineers, establishing efficient processes, and...

  • Technical Team Lead

    hace 2 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    Company OverviewThe Workshop is a dynamic and innovative company that pioneers cutting-edge technology worldwide. With 550 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid, Auckland, and London focus on collaboration, knowledge-sharing, and well-being initiatives.About the RoleWe are seeking an experienced...

  • Technical Lead

    hace 4 semanas


    Madrid, Madrid, España Yoopies A tiempo completo

    **Job Description**We are seeking a skilled Technical Lead to join our team at {company}.As a Technical Lead, you will be responsible for leading a team of software developers and ensuring the successful delivery of projects.Some of the key responsibilities of this role include:Leading a team of software developers to design, develop, and test software...

  • Technical Lead

    hace 2 semanas


    Madrid, Madrid, España Thoughtworks Inc. A tiempo completo

    About the RoleWe are looking for a highly skilled Technical Lead to lead our development team at Thoughtworks Inc. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to motivate and guide a team of developers.You will be responsible for designing and implementing software solutions, leading code reviews,...

  • Technical Team Lead

    hace 2 semanas


    Madrid, Madrid, España MotorK A tiempo completo

    About MotorKMotorK is the leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services that offer the best digital customer experience.We are on a fast and ambitious trajectory, serving 90% of the...

  • Sdr Team Lead

    hace 2 meses


    Madrid, España Reha Team Hannover A tiempo completo

    .About usSignaturit Group is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally.As atrusted third party, we are eIDAS certified...

  • Technical Team Lead

    hace 2 semanas


    Madrid, España Tasq Staffing Solutions A tiempo completo

    Summary/Description Manage a team of technical executives in service desk operations.Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments.Own...

  • Technical Team Lead

    hace 7 días


    Madrid, España Tasq Staffing Solutions A tiempo completo

    Summary/Description Manage a team of technical executives in service desk operations.Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments.Own...

  • Technical Lead

    hace 4 semanas


    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    We are seeking a highly skilled Technical Lead to join our team at "{company}". As a key member of our software development team, you will be responsible for leading the design, development, and implementation of our software solutions.Key Responsibilities:Lead cross-functional teams to deliver high-quality software solutionsCollaborate with stakeholders to...

  • Technical Team Lead

    hace 1 día


    Madrid, España buscojobs España A tiempo completo

    Summary / DescriptionManage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments....

  • Technical Team Lead

    hace 5 días


    Madrid, España buscojobs España A tiempo completo

    Summary / DescriptionManage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments....

  • IT Team Lead

    hace 2 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    Company OverviewThe Workshop is a pioneering company in the gaming, betting, fintech, and software solutions industry. With a global presence and a team of cross-functional experts, we create innovative online gaming platforms, sports, and fintech betting solutions that cater to hundreds of thousands of users daily.About The RoleWe are seeking an experienced...

  • Technical Team Lead

    hace 2 semanas


    Madrid, España TASQ Staffing Solutions A tiempo completo

    Summary/Description Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments....

  • Technical Team Lead

    hace 2 semanas


    Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

    About the RoleWe are seeking an experienced Technical Team Lead to manage a team of technical executives in our service desk operations. The successful candidate will be responsible for supervising the day-to-day delivery and performance of the team, motivating, mentoring, coaching, and grooming team members. They will also ensure process compliance, meet...

  • Technical Team Lead

    hace 1 mes


    Madrid, Madrid, España M47 Labs A tiempo completo

    About M47 LabsM47 Labs is an AI Engineering company that provides businesses with cutting-edge Artificial Intelligence solutions. Our expertise in AI Language Technologies empowers businesses with custom-built solutions. We are dedicated to creating AI-driven applications that can understand, interpret, and respond to human language.About the RoleWe are...


  • Madrid, Madrid, España Cloud Counselage Pvt Ltd A tiempo completo

    About UsAt Cloud Counselage Pvt Ltd, we're passionate about delivering cutting-edge cloud solutions that exceed our clients' expectations. Our team of experts is dedicated to pushing the boundaries of what's possible with cloud computing.Job Title: Cloud Computing Team Lead - Technical ExpertSalary Range: $150,000 - $200,000 per annumLocation: Onsite,...