Customer Success Leader; South Emea, Madrid

hace 19 horas

Madrid, España ARES CONSULTORES A tiempo completo

Job Description: Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun, and most importantly, to each other's success. Learn more about Splunk careers and how you can become a part of our journey

Role:

The Customer Success Leader; South EMEA is responsible for building and setting the strategic direction for Splunk's CSM organization in the South EMEA region. In this player-coach type position, you will lead the charge in helping our customers adopt and expand their use of the Splunk platform, technologies, and services across Splunk's commercial ecosystem. You will have functional responsibility over the South EMEA Customer Success Management organization and drive standards for hiring, training, and execution in the field.

Responsibilities:
  1. Drive customer success strategies and work collaboratively to help selected strategic customers roadmap a solution to achieve their business objectives.
  2. Monitor performance targets and metrics for the South EMEA team CSM organization.
  3. Provide communication to customers regarding Splunk's new product capabilities and use cases, as well as help them meet desired outcomes.
  4. Meet with Senior Leaders of Splunk's most strategic accounts and help guide their commercial vision utilizing Splunk's platform and technology.
  5. Function as a liaison between customers and various teams at Splunk (Account team, Education & Training, Professional Services, Products, etc.).
  6. Lead the creation of onboarding, enablement, and skill set development for the CSM function.
Goals:
  1. Commercial execution in dormant & active accounts.
  2. Leadership and creation of standards across the South EMEA CSM team.
  3. Customer adoption and expansion of Splunk technology.
  4. Expand the market coverage of the CSM function.
  5. Proactively manage renewable revenue risk across the South EMEA region account portfolio.
Requirements:
  1. 10+ years of technical experience in customer-centric roles.
  2. 5+ years of experience running technical customer-facing teams.
  3. You have a Post-Sales commercial mentality.
  4. Demonstrable ability to lead expansion and adoption into large accounts.
  5. Business consulting experience with demonstrated success in the following:
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