IT Support Engineer

hace 2 semanas

Centro, España Reach Capital A tiempo completo

Lingokids' mission is to help 100 million families worldwide raise amazing kids through playlearning.

Through play and interactive technology, Lingokids delivers premium, modern learning through educational subjects and life skills so kids can thrive as confident, conscious, resilient, lifelong learners — ready for school and today’s ever-changing world.

To help us on this mission, we’re looking for an exceptional IT Support Engineer to join the Platform team.

Are you ready for Playlearning?

We’re looking for an exceptional IT Support Engineer to join our Platform team who is passionate about enabling the business to operate scalable and increasing our teams’ effectiveness with tools and processes.

You will support our entire organization by identifying, diagnosing, and resolving issues related to our information systems and tooling. You’ll apply your experience to help scale a growing business and drive operational excellence by creating, improving on and automating core processes.

This is an opportunity for a skilled professional to define and develop a critical function in a fast-growing organization. The role is ideal for someone who thrives in building processes and projects from the ground up and is passionate about delivering exceptional service to internal clients and stakeholders.

Responsibilities
  • Technical Support: Provide hardware, software and network technical support to employees, resolve issues, and manage escalations.
  • Process Management and Automation: Design, manage and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management.
  • Vendor Management: Manage external vendors and service providers, evaluate new technologies and services.
  • Documentation: Maintain IT knowledge base up to date.
  • Security and Compliance: Ensure security and compliance through initiatives like security training, password rotation, audits and remediation work.
  • Continuous Improvement: Proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction.
Desired Experience
  • Educational background in Information Technology or a related field, or proven expertise gained through self-directed learning and experience.
  • Proven experience working in IT Support, ideally in a fast-paced startup environment.
  • Customer-oriented approach with the ability to provide excellent service in response to internal requests and needs.
  • Excellent troubleshooting and problem-solving skills for both software and hardware issues.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency in networking.
  • Familiarity with cloud services (e.g., Google Workspace, Slack, GitHub).
  • Familiarity with security concepts.
  • Strong written and verbal communication skills across technical and non-technical stakeholders.
  • Proactive self-starter with the ability to work independently and as part of a team.
  • Scripting knowledge, or willingness to learn automation. We currently use Ruby.

English is a must. We are a multicultural team, and we are providing a service in English so, we don't care about certificates, but we expect you to be able to communicate fluently.

You should feel equally comfortable communicating in long-form writing. We have become a fully remote company so, we believe that being articulate in both spoken and written long-form asynchronous communication is key to working efficiently together.

Experience working closely with non-technical stakeholders to refine requirements and bring them to life is a must.

Life at Lingokids

Hybrid work: Our company operates on a hybrid model, alternating between office and remote work. Due to the specific nature of this role, we will need you to come into the Madrid office as needed since many of the daily IT Support operations are conducted from there. This could average around 2-3 days a week.

Stock options: Joining Lingokids means you can choose to own part of the company.

Career growth: The diversity of projects, challenges and teams, together with annual training funds (up to 2,000 euros per year for conferences, books and training) and a strong feedback culture, create an ideal environment for your professional growth.

Language lessons: We’ll cover language classes for you to learn Spanish, English or Portuguese.

Health Insurance: We offer an optional health insurance through Adeslas, featuring competitive rates to ensure your well-being.

Mental Health Support: We offer you 4 free TherapySide sessions to support your self-awareness and welfare.

Flexible compensation: You'll be able to include your monthly expenses in meals and transportation into your payroll (we use Cobee ).

Meal allowances: Every month, you will receive a 60€ allowance on your Cobee card for you to spend on the restaurants and food delivery services.

Home office setup: You'll have a 400€ allowance in your first payroll to set up your home office and a 35€ monthly allowance for remote expenses.

Visa sponsorship: If you need a visa to work in the EU, Lingokids will assist you during the visa process, costs included.

If you think you don't tick all the boxes, we'd still love to hear from you. Nobody checks every box, and we are looking for someone excited to join the team

Diversity, Equity, and Inclusion

Lingokids is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success.

We will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us in our mission to help families worldwide through Playlearning

#J-18808-Ljbffr

  • IT Support Engineer

    hace 2 semanas

    Centro, España Lingokids A tiempo completo

    Lingokids' mission is to help 100 million families worldwide raise amazing kids through playlearning. Through play and interactive technology, Lingokids delivers premium, modern learning through educational subjects and life skills so kids can thrive as confident, conscious, resilient, lifelong learners — ready for school and today’s ever-changing...

  • IT Support Engineer Intern

    hace 2 semanas

    Centro, España Amazon A tiempo completo

    PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions...

  • IT Support Engineer Intern

    hace 2 semanas

    Centro, España Amazon A tiempo completo

    PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions...

  • IT Support Engineer

    hace 3 semanas

    Centro, España 2K A tiempo completo

    Lingokids is on a mission to help families raise amazing kids through Playlearning. Want to come with us?Lingokids are revolutionizing kids learning. We’ve already helped millions of children to become confident, conscious, resilient, lifelong learners but we’re nowhere near done.We want every single child to reach their full potential—and we’re...

  • Senior Systems Technical Support Engineer

    hace 2 semanas

    Centro, España SAS A tiempo completo

    Senior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry...

  • European IT Infrastructure Engineer Communications

    hace 4 semanas

    Centro, España Nippon Gases UK & Ireland A tiempo completo

    European IT Infrastructure Engineer CommunicationsNippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics, and energy.We are looking for...

  • European IT Infrastructure Engineer Communications

    hace 2 semanas

    Centro, España Nippon Gases UK & Ireland A tiempo completo

    European IT Infrastructure Engineer Communications Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics, and energy. We are looking...

  • Cloud processing support engineer

    hace 4 semanas

    Centro, España Kantar Group A tiempo completo

    Kantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar...

  • Onsite Support Engineer

    hace 4 semanas

    Centro, España Astellas Pharma Europe A tiempo completo

    About Astellas: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...

  • Support Engineer

    hace 4 semanas

    Centro, España Arrow Electronics, Inc. A tiempo completo

    We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.At Arrow ECS, we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company, we sell, install, and...

  • IT Workstation Support Specialist

    hace 4 días

    Centro, España Devoteam A tiempo completo

    Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity and business transformation through technology.Technology is in our DNA and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our client portfolio first class technological tools but...

  • Support Engineer, Audible

    hace 4 semanas

    Centro, España Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • It Support

    hace 3 semanas

    Centro, España Signaturit Group A tiempo completo

    ABOUT USSignaturit Group is a company that is revolutionizing the way people do business through secure digital transactions.With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally.As a trusted third party, we are eIDAS certified...

  • IT Engineer

    hace 4 semanas

    Centro, España Northland Power Inc. A tiempo completo

    Who We Are:At Northland, we’re enablers of change, united by our journey to transform the energy sector into the foundation for a sustainable future.Since our inception, we’ve been early movers in the energy industry, adopting new initiatives that pave the way for communities across the globe and helping forge their path towards a carbon-neutral...

  • Cloud Support Engineer

    hace 4 semanas

    Centro, España Amazon A tiempo completo

    Cloud Support Engineer (Developer and Mobile Services), Support EngineeringJob ID: 2661012 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public...

  • Corporate IT Support

    hace 2 semanas

    Centro, España Payoneer Inc. A tiempo completo

    A universe of opportunities. Open to you. Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global...

  • Application Support Engineer

    hace 4 semanas

    Centro, España Kapsch Trafficcom Transportation SA. A tiempo completo

    Application Support Engineer (Traffic Management) MadridFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels...

  • It Support

    hace 2 semanas

    Centro, España Signaturit Group A tiempo completo

    ABOUT US Signaturit Group is a company that is revolutionizing the way people do business through secure digital transactions.With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally.As a trusted third party, we are eIDAS certified...

  • IT Application Support Analyst

    hace 3 semanas

    Centro, España BOARD Deutschland GmbH A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...

  • Corporate IT Support

    hace 4 semanas

    Centro, España Payoneer Inc. A tiempo completo

    A universe of opportunities. Open to you.Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!Life at Payoneer is a global...