IT Engineer
hace 2 meses
Who We Are:At Northland, we’re enablers of change, united by our journey to transform the energy sector into the foundation for a sustainable future.Since our inception, we’ve been early movers in the energy industry, adopting new initiatives that pave the way for communities across the globe and helping forge their path towards a carbon-neutral landscape.We’re a different kind of independent power producer. As developers, owners and operators who are at the forefront of the energy transition, we’re uniquely positioned to leave a lasting impact in the regions where we operate. We’ve expanded our business across Canada, the United States, Latin America, Europe and Asia to become a global leader, all by bringing together industry experts to find solutions with an entrepreneurial mindset.While our work powers communities across the globe, Northland is powered by our people.We are looking for an IT Engineer.Key Responsibilities:Providing technical support to end-users for IT and OT-related issues through various communication channels such as phone, ticket system, or in person.Assisting end-users in setting up and configuring computers, mobile devices, and software applications.Troubleshooting hardware, software, network, and connectivity problems promptly and effectively.Investigating and identifying the root causes of recurring technical issues, implementing preventive measures to reduce future incidents.Processing 3rd level inquiries and fault reports and coordinating with suppliers and other parties involved if necessary.Maintaining an accurate inventory of IT/OT assets, including hardware and software licenses.Producing both technical and business documents.Creating capacity analysis/planning for our environment.Monitoring various systems performance and coordinating the measures to ensure functionality (updates, upgrades, replacements).Implementing best practice security measures such as hardening, ACL, and firewalls.Creating well-structured, maintainable tooling to support the IT/OT department.Managing or participating in various assigned projects as needed.Developing and implementing sophisticated solutions for our IT/OT landscape.Providing technical support to our offshore technicians, especially in the Scada/OT area.Working according to ITIL and in compliance with ISMS and ISO 27001.Vendor management and communication within your scope.Travelling time: 15%.Qualifications and Experience:Very good communication skills (verbal and written) in English.Degree in Information Technology from University, Technical School, or comparable with several years of work experience.Excellent communication and interpersonal skills.Familiarity with ticketing systems and remote support tools.Profound knowledge and several years of experience in the field of system and network administration.Strong experience with Microsoft Windows (both servers and final users) based, and limited Linux/Unix environments.Advanced understanding of network topologies (routing, switching), WAN/LAN, VPN, and wireless communication.Experience with virtualization technologies – VMWare.Experience with backup technologies - Veeam.Experience with application and infrastructure monitoring.Experience with network devices from HPE/Aruba, CISCO, Fortinet products is mandatory.Experience with the ITIL framework is desirable.Familiar with cyber security awareness.Ability to analyze and realize demands from the business departments.Ability to work as a team member as well as work independently with minimal supervision.High level of commitment and reliability.What’s In It for You:Our employees are the driving force behind our achievements. We are unwavering in our commitment to not only recognize your contributions but also to empower you to excel in every aspect of your life. Here's a glimpse of why Northland is the place where you'll truly thrive:Presence with purpose – You can take advantage of our hybrid model (team-dependent, you work from wherever makes you most comfortable). Our Workplace Reimagined framework also offers flex time so you can define your work schedule within certain parameters.Thoughtful benefits – Enhanced parental leave (including Adoption leave) and private medical insurance for you, your spouse and children are a couple of the benefits you’ll be able to access.Wellbeing first – Staying true to our taking care of ourselves and each other value, you will have access to our global Wellness Program and Employee Assistance Program.Birthdays off – You will get your birthday off work so you can celebrate however you choose. This is a paid day off to do what is important to youContinuous Learning support – You will gain new skills by accessing LinkedIn Learning’s on-demand platform with 16,000+ courses in multiple languages, and by taking advantage of our education reimbursement program.We hire talented and passionate people from different backgrounds. If you’re excited about a role but your past experience doesn’t align perfectly with this job description, we still encourage you to apply. Learn more about our diversity, inclusion, and belonging commitments.Disclaimer: This document is a guide. The duties, responsibilities, and requirements of the jobs as described herein are not inclusive and are subject to change.Northland Power is an equal opportunity employer, and we are committed to creating a fair, inclusive and accessible environment. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify a member of the HR Department.At Northland, we are building a sustainable and carbon-neutral world together.Motivated by a common vision of energy’s place on our planet, we believe in powering a better world for generations to come. Join our journey as we work towards a more sustainable future.
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