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Customer Service Representative
hace 2 meses
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in a healthcare industry.
Position : Customer Service Representative
Location : Barcelona, Spain
Employment type : Full-time
Remuneration : Base salary
DUTIES AND RESPONSIBILITIES :
- Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
REQUIREMENTS :
- Native / Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in both written and spoken communication
- Demonstrate strong organisational, listening, and communication abilities
- Be detail-oriented, receptive, and able to adapt to the diverse needs of different customers
- Previous experience with customer service and / or Salesforce
- Thrive in a fast-paced environment, managing multiple tasks efficiently
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
OFFER :
- Great office location in Barcelona
- Transportation vouchers
- Indefinite contract
- Working schedule : Mon-Fri 8AM -4 : 30PM
- Life insurance, health insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Relocation support
