Product Manager, Managed Services

About GTT: GTT is a leading networking and security-as-a-service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top‑ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD‑WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together.Role Summary: The Product Manager for Managed Services owns the development, standardization, and performance of GTT’s LAN/WLAN services. This individual should understand adjacent technologies such as SD‑WAN, SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT’s Envision Strategy, observability, and digital experience initiatives.This role is well suited for a proactive, growth‑oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk‑In and Take‑Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed organization.Key Duties and ResponsibilitiesDefine and maintain the roadmap for Managed LAN/WLAN services.Ensure alignment with GTT’s Envision Strategy, enabling automation, visibility, and a unified digital experience.Identify opportunities where AI‑driven insights, automation, or enhanced observability can elevate customer outcomes.Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services.Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud‑managed wireless, and associated operational services.Support non‑standard deployments such as WITO, customer‑provided equipment, and brownfield transitions.Define service constructs delivered by GTT directly or in partnership with third‑party managed service providers.Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management.Oversee pricing, packaging, and go‑to‑market alignment to maximize portfolio growth.Integrate digital customer experience as a core element of new product design, ensuring intuitive interfaces, measurable outcomes, and seamless customer interactions.Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals.Improve digital experience elements including onboarding, monitoring, reporting, and lifecycle interactions.Own relationships with key LAN, WLAN, and campus networking vendors.Influence vendor roadmaps, evaluate capabilities, and negotiate commercial terms.Participate in the identification and management of third‑party managed service providers supporting outsourced delivery models.Financial & Business ExecutionDevelop business cases outlining market need, cost, revenue, and ROI to secure investment.Support pricing strategy, margin improvements, and cost structure optimization.Use operational, financial, and customer data to guide portfolio decisions.Customer, Market & Experience InsightGather customer and field feedback to refine service capabilities and improve customer experience.Ensure offerings accommodate modern enterprise environments including IoT devices, cloud‑managed networks, and multi‑site architectures.Equip customer‑facing teams with clear enablement content and product guidance.Required Experience/QualificationsBS/MS in Computer Science, Information Technology, Electrical or Computer Engineering, Networking, or related field.12+ years of product management experience with ownership of network‑focused or managed network services.Deep expertise in LAN/WLAN technologies including routing/switching, RF fundamentals, controllers, and cloud‑managed wireless platforms.Familiarity with SD‑WAN and SASE concepts, architectures, and integration points.Experience developing standard offers and supporting complex, non‑standard customer environments such as WITO.Experience creating offers that leverage third‑party managed service providers.Strong vendor and partner management skills.Growth mindset, proactive work style, and ability to excel in a fast‑changing environment without task‑level supervision.Excellent communication, presentation, documentation, and cross‑functional leadership skills.Comfortable working in a global organization with distributed teams, diverse stakeholders, and customers across multiple regions.Desired AttributesExperience incorporating AI‑driven insights, automation, or predictive capabilities into network services.Understanding of digital experience design for managed services, including dashboards, portals, and self‑service functionality.Familiarity with NOC operations, remote management, and field services for multi‑site enterprises.Ability to simplify complex technical concepts into clear customer‑facing deliverables.Certifications such as CCNP, CWNP, Aruba ACMP, or equivalent.Core CompetenciesProduct ownership and executionTechnical depth in enterprise networkingVendor and partner relationship managementCross‑functional collaborationCustomer‑centric problem solvingClear and effective communicationAdaptability and comfort with transformationInitiative and self‑directionAbility to navigate complexity and ambiguityWhy Join GTTShape the next generation of managed LAN/WLAN and campus networking services aligned with the Envision Strategy.Influence product strategy, automation, observability, AI‑driven improvements, and digital experience enhancements.Work with leading technology partners and global enterprise customers.Join a culture committed to customer success, operational excellence, and continuous improvementSeniority levelMid‑Senior levelEmployment typeFull‑timeJob functionProduct ManagementIndustries: Telecommunications and Technology, Information and MediaEEO StatementGTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,