IT Support Specialist

Hey thereAt Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more. Having started our journey in January 2018, we're incredibly proud to count around 250 employees between our Amsterdam and Barcelona offices with over 50 nationalities. Main Responsibilities:  User Support & Incident Management  Provide first-level technical support through Jira ticketing system  Ensure timely resolution of IT issues and user requests  Assist non-technical users with clear and patient communication  System Administration  Install, configure, and maintain Windows operating systems and productivity tools  Support user identity and access management across Azure Entra ID and Microsoft 365  Monitor and troubleshoot network performance, VPN access, and system policies (Meraki)  Perform basic administration and maintenance of SaaS tools.  Apply basic information security practices (access control, encryption, MFA, policies)  Help maintain a secure and compliant IT environment  Device Management  Utilize IT management tools (Intune, Jamf, Snipe-IT) for deployment and lifecycle management  Assist in inventory and asset management across the company  Participate in user onboarding/offboarding processes  Documentation & Process Improvement  Maintain organized IT documentation in Confluence (how-to guides, configurations, processes)  Collaborate on automation and infrastructure improvement initiatives  Stay current with IT operations and cybersecurity best practices  Vendor Management  Maintain and organize the IT room and equipment  Coordinate with external vendors for IT equipment and technical projects  Assist in procurement and implementation of new IT solutions  Requirements:  Availability for occasional on-call support outside business hours is a plus, but not mandatory.  Education & Knowledge  Ongoing or completing studies in IT, Computer Science, Systems Engineering, or related field  Basic understanding of networking concepts (TCP/IP, DNS, DHCP)  Knowledge of operating systems (Windows/macOS) and hardware components, troubleshooting knowledge  Technical Skills  Familiarity with Microsoft 365, Entra ID, and common admin interfaces  Interest in learning about endpoint management platforms (e.g., Intune, Jamf) is appreciated.  Familiarity with or willingness to learn ticketing systems (e.g., JIRA).  Communication Skills  Proficient English verbal communication skills  Excellent interpersonal abilities to support diverse users  Professional Attributes  Strong organizational skills and attention to detail  Excellent interpersonal and communication abilities  Proactive mindset with ability to manage multiple tasks simultaneously  Eagerness to learn and grow in a fast-paced startup environment  At Fourthline, we believe diversity enriches our culture and inspires you to do your best work. We value your unique talents and perspectives, welcoming them into a safe and inclusive working environment, to ultimately deliver the best products to our customers and society. You're welcome here. Fourthline is for everyone. Our hiring process is designed to be equal, fair, and transparent. We welcome people from all backgrounds, ethnicities, genders, sexual orientations, ages, abilities, religions, and experiences in life. If you're excited about this role, but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.