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Senior Manager Banking Operations

hace 2 semanas


Madrid, España N26 A tiempo completo

ResponsibilitiesLead and develop a team of dedicated professionals to deliver a best-in-class global Banking Operations experience.Co-build and implement vision and strategy for your area and the department, aligning with the overall banking operations strategy and contributing to strategic and tactical matters.Ensure readiness for new products or markets with your team and stakeholders, taking all necessary actions to secure launches.Improve end-to-end process effectiveness and efficiency in line with local regulations for existing and new markets; proactively identify opportunities to implement new technologies, prioritise them in a proper roadmap, and align with the Head of function.Responsible for leading and overseeing the strategic management, planning and performance governance of outsourcing partners to ensure alignment with operational objectives and service excellence.Support the continuous improvement framework; proactively identify, prioritise and manage key projects and opportunities to independently scope and execute end-to-end improvements through standardisation and automation, supporting change management and challenging the status quo.Using a data‑driven approach, refine and develop key metrics to measure quality and efficiency of banking processes and services; define metrics to monitor, analyse and improve processes and performance together with reporting associates and the data team; create and maintain the infrastructure to track business impact.Carry the voice of the customer within the team and in collaboration with others to initiate and implement actions that improve the quality of services delivered to our customer base.As a key stakeholder on risk management, proactively manage risk, help operational teams analyse incidents, and implement workarounds and solutions to mitigate risk and reduce impact on customers.Implement and improve communication formats to ensure bilateral communication with operational teams, product and other stakeholders, including a market‑facing improvement roadmap.What you’ll need to be successfulYou have experience and a proven track record as a leader in European Banking Operations.You bring demonstrated people‑leadership experience, an innovative and customer‑oriented mindset, and a strong delivery mentality with a focus on execution; the customer is always at the forefront and your entrepreneurial spirit will help us deliver best‑in‑class banking services.You have excellent stakeholder‑management skills with an ability to connect at all levels of an international organization.You are comfortable with both written and verbal communication; additional languages relevant to our markets are a plus.You have an analytical mindset and can monitor, analyse data and use it to inform, prioritise and guide your management decisions.What We OfferA fair, transparent, and confidential recruitment process.On‑time, clear feedback and open communication.The opportunity to positively impact your career journey as you continue to grow with us.Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other.#J-18808-Ljbffr