Senior Manager Banking Operations Madrid
hace 1 semana
About the opportunity We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of our Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep banking expertise and process excellence are the foundation of our success. In your next challenge, you will: Lead and develop a team of dedicated professionals in order to deliver best-in-class global Banking Operations across a range of problem areas. Co-creating and implementing the strategy for the department and aligning with overall banking operations and N26 strategy and goals. Ensure your teams and stakeholders are aligned when new products or market launches occur. Improve end-to-end process effectiveness and efficiency in line with the commitments on respective local regulation for existing and new markets. Responsible for service delivery and governance with outsourcing partners, including the identification and mitigation of risks and challenges. Proactively identify, prioritise and manage key projects and opportunities. Scope and execute initiatives end-to-end, support standardization and automation, drive change Management and challenge the status quo. Apply a data-driven approach to refine and develop key metrics that measure quality and efficiency of banking operational processes and services. Collaborate with supporting functions to monitor, analyse and enhance performance. Represent the voice of the customer within the team and collaborate with cross functionally, to implement actions in order to improve the quality of services. Proactively manage operational and business risk by supporting incident analysis and implementation of relevant solutions and workarounds to minimize customer impact. Improve communication frameworks to enable bilateral communication between operational teams, Product and other stakeholders, including those on market-facing improvements. What you’ll need to be successful Background & Skills 3+ years of proven experience as a leader in European Banking Operations or Service Delivery teams, with a track record of building and leading high-performing operations teams. Experience and ability to identify, execute and oversee process optimization initiatives, regulatory compliance and risk management frameworks. A strong analytical mindset and an ability to monitor and analyze data and use this to inform, prioritize and guide your management decisions. Demonstrated ability to manage cross-functional projects and implement strategic initiatives using data-driven decision making. You have stakeholder management skills with an ability to connect at all levels of an international organization, bringing strengths in operational excellence, collaboration and customer-centric mindset. Confident with both written and verbal communication. English language fluency is a must, additional languages relevant to our markets are a plus. You bring an innovative and customer-oriented mindset and a strong delivery mentality with a focus on execution. The customer is always at the forefront of your mind, and your entrepreneurial spirit will help us delivering best-in-class banking services What’s in it for you: Accelerate your career growth by joining one of Europe’s most talked about disruptors
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Senior Manager Banking Operations Madrid
hace 7 días
Madrid, España N26 A tiempo completoAbout the opportunity We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of our Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep...
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Senior Manager Banking Operations
hace 2 semanas
Madrid, España N26 A tiempo completoAbout the opportunity We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of our Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep...
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