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Supply Chain Administrator
hace 2 semanas
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.Innovation is in our DNA , and we have an insatiable hunger to ‘wow’ While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.IoT… a fancy acronym or a secret code?The Internet of Things (IoT) is like the magical glue that keeps the world connected From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.Role OverviewAre you a detail-oriented problem-solver who thrives in a fast-paced environment? We're on the hunt for a Supply Chain & Admin Support specialist to become the backbone of our operations in Bilbao. This role is all about keeping things running smoothly, from managing SIM and hardware orders to ensuring our customers get exactly what they need, exactly when they need it.You'll be working closely with various internal teams, from customer service to logistics, to keep our operations slick and efficient. Reporting to (Insert Manager's Title), you'll be a key player in our energetic Bilbao team, ensuring seamless coordination between departments and external carriers.CI (Continuous Improvement) Identification across the processes you usePrepare and dispatch customer orders for SIMs and hardware, ensuring everything is spot-on and gets out the door on time.Handle SIM activations and other order requirements, ensuring all technical details are covered.Track shipments like a pro, coordinating with carriers to iron out any delivery bumps and keep customers in the loop.Keep customers updated regarding shipment date and method, status and answering questions relating to pending/completed ordersManage inventory and packaging supplies, making sure we're always stocked up and our warehouse is organized.Process and manage returned stockRaise customer SIMs and hardware orders using Sage X3 systemWork with internal teams planning for forecasted ordersCommercial support activities including management of cancellations, bespoke agreements, tariffs, and one-off charges; customer contract documentation via DocuSign, resolution of usage and order queries, and setup of advanced services and dedicated APNsTriage incoming support tickets, prioritizing urgent requests and directing them to the right team to meet those all-important SLA timelines.Manage and complete outstanding cases within SLA timescalesMonitor queue on Zendesk ticketing system for outstanding order requests to be processedUse dashboards to prioritize daily activities and issue tracking.The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role or department.Skills RequiredExcellent verbal and written communication skillsExcellent attention to details is essentialMust have the ability to work unsupervised and on own initiativeHighly organised coupled with the ability to prioritise effectivelyAbility to thrive in a high pressure, fast paced work environmentExperience of using Excel, Power point and WordExcellent team player, personable and able to operate at all levelsThe position consists of occasional physical requirements (moderate lifting and carrying.)Experience of Sage would be advantageousExperience within the M2M/IOT industry would be advantageousKnowledge of 4G router hardware would be advantageousExperience of programming / scripting languages would be advantageousExperienceA minimum of 1 years’ experience within a Supply chain environment role.Must have had exposure to working with complex customer procedures, preferably within a Customer Success environment.Experience of supporting customer requirements via omnichannel dispatchPrevious experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.What Will Make You Shine At Wireless Logic (Behaviours & Culture) :Enthusiastic Problem Solver – You approach challenges with energy and a proactive mindset, always finding smart solutionsKnowledge Sharer – Confidently
