Enterprise Customer Success Manager

4 days ago Be among the first 25 applicants Enterprise Customer Success Manager at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is a founder‑led, profitable, and growing global distributed collaboration. Teams meet two to four times yearly in person in interesting locations around the world to align on strategy and execution. Customer Success is a new and strategic department at Canonical, designed to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) develop trust with their customers, provide a best‑possible experience navigating Canonical’s offering, align expectations, suggest additional services, and help create and deliver an appropriate collaboration roadmap. What your day will look like Onboard new customers and introduce them to our products and support processes. Products include Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications and many more. Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfil the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross‑functional teams, identifying and prioritising blockers, and driving resolution through corporate product and engineering teams. Serve as a customer advocate internally and influence Canonical product roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch‑points and activities. What we are looking for in you Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery to customer‑related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. We appreciate various languages If you are proficient in Spanish and Portuguese alongside an excellent command of English, please let us know. Additional skills that you might also bring Experience with Salesforce, Jira and other CRMs. What we offer colleagues Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2 000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. Canonical is an equal opportunity employer. We foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr