Customer Support Manager

hace 2 semanas

Barcelona, España ANYbotics A tiempo completo

ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200+ people and work on cutting-edge robot technology. The Opportunity You will have immediate REAL IMPACT by being directly in touch with customers to help them install, deploy and operate our robotic solution through reactive & direct support which is a big contributor to setting new best practices  throughout the industry. To reach a new level of customer satisfaction, we are looking for a motivated, skilled and fast learning communicator. As a robotics support specialist at ANYbotics, you will play a key role in our interface towards our customers, assisting international companies and research groups with using our robotic solution. While direct communication with customers is where you take FULL RESPONSIBILITY, you will often have to recreate their issues with our robots or simulator in order to further analyze and troubleshoot software issues. By gaining experience in our state of the art solution as well as insights into a growing number of distinct industries, you will be able to shape and expand our support system, creating new support processes, detecting and analyzing requests and feeding back insights into development and production for future generations of ANYmal. You are an engaged personality, able to work independently and naturally collaborative when working with great teammates. You genuinely wish to work in a startup. You're entrepreneurial and prefer to form structures rather than to work in established structures. You enjoy broadening your horizon in order to master new technologies and like to expand your skills continuously. The Market & Our Technology  ANYbotics transforms industrial environments in the energy, process and utility sector by introducing robotics to a wide range of novel applications that so far were beyond reach. Our mobile robot ANYmal uses legs for extreme mobility in complex environments, camera- and LIDAR-based sensing for full autonomy and obstacle avoidance, and AI for high-quality and consistent inspection results. The software enabling ANYmal to perform autonomous inspection missions is almost exclusively developed in-house. Our customers are large asset operators and industrial service providers pioneering the use of robotics technology for inspection and maintenance.  Your Contributions Responsibility for software and system support of our ANYmal robot Respond to customer inquiries via ticketing system, email, video calls, and phone Be a technical point of contact for our leading worldwide industrial customers, provide technical support and consult customers Diagnosing and resolving customer problems Escalating non-conformities to development or defects to technical support Coordinate problem tracking and resolution across multiple departments Tight interfacing with field engineering,

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