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Order to Cash Business Process Expert
hace 4 semanas
To improve NewCom process alignment and efficiency of OtC organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost.
To adapt our OtC Processes to the new Business models.
Tus retosPlanning:
- To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.
- To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…)
- To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome
Execute:
- To deploy harmonized OtC processes , & tools across subsidiaries
- To assure continuous improvement on existing processes & tools based on detected issues and internal best practices
- To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.
- To monitor performance and work load of the OtC teams.
Control:
- To follow a sustainability process to assess skill gaps for OtC
- To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.
REQUIREMENTS:
- University degree.
- At least 3 years experience in a similar position.
- English & Spanish fluent. Other European languages will be highly valuable.
- Good communication skills, teamwork & cooperation and perserverance.
- Una cultura de trabajo emprendedora, creativa y acogedora
- Oportunidades de aprendizaje y desarrollo
- Una empresa internacional con muchas oportunidades de crecimiento profesional
- Un paquete competitivo de compensación y beneficios
