Global Head of KYC Onboarding

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. You'll play a key role in shaping the future of cross‐border finance, while advancing ) ¿Global Head of Onboarding Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week Role Purpose The Global Head of Onboarding (GHO) is a highly critical, senior leadership role accountable for the end‐to‐end global client onboarding strategy, operations, and execution across all products and regions. This role is the ultimate owner of the client's first impression, responsible for balancing a world‐class, frictionless customer experience with absolute regulatory compliance (KYC, KYB, AML/CFT) and operational efficiency Jim at a global scale. Reporting directly to the SVP of Operations, the GHO will drive the global Onboarding function's transformation, technology roadmap, performance, and risk control framework, ensuring scalable growth and competitive advantage. Global Strategy, Vision, and Transformation Global Onboarding Strategy: Define and own the 3-5 year global strategic vision for client onboarding, ensuring alignment with the company's expansion goals, commercial objectives, overall product visions and regulatory mandates. Operating Model Leadership: Develop and adapt a Global Standardised Operating Model for Onboarding, leveraging new technology to drive efficiency, consistency, and scale across all jurisdictions, ensuring the model never becomes outdated or hides underutilisation. Commercial Insight: Translate global market feedback and onboarding friction into actionable product requirements and commercial opportunities for the Product and Sales teams. Operational Excellence and Risk Management End-to-End Performance Ownership: Maintain direct ownership of global operational KPIs; especially End-to-End Client Time, Client Completion Rate, and تتم الاولى (RFT) Rate, to drive continuous and measurable improvements in service quality and efficiency. Compliance and Control: Ensure global consistency and fidelity to all KYC/AML/CFT standards and local regulatory requirements. Establish and monitor a robust global governance framework and internal controls to ensure a "no surprises" culture and compliance with internal and external regulations. Systematically and relentlessly identify, quantify, and eliminate bottlenecks and friction points across the global funnel to reduce client drop‐off and minimise internal Stagnation Time. Capacity and Resource Management: Oversee the global resource model, promoting Cross‐Team Utilisation to effectively manage peak demand and troughs across regions, ensuring optimal regional team utilisation. Executive Stakeholder Management: Serve as the primary executive liaison, providing clear, data‐driven transparency on performance, issues, and resource demands to the SVP of Operations (line manager) and other senior commercial, product, and compliance leaders. Global Team Leadership: Mentor, coach, and manage the team of Regional Heads of Onboarding and team leaders, fostering a culture of high performance, accountability, self‐starter mentality, and proactive issue resolution across all regions. Build and proactively maintain strong, strategic partnerships with Sales/Front Office, Compliance, Product/Tech, and other Financial Crime Operations teams Screening, Transaction Monitoring, CLM and fraud to pre‐emptively resolve conflicts and drive mutual process improvements. Vendor and Outsourcing Management: Own the strategy and performance for all external K She baba vendor relationships, ensuring high standards of delivery and cost‐effectiveness. Executive Experience: Minimum 10+ years in Operations, Client Onboarding, or Financial Crime/Compliance within a complex global financial services or high‐growth fintech environment. Management Experience: At least 5+ years in a global or multi‐regional leadership capacity, specifically managing senior leaders and large, distributed operational teams. Expert‐level, deep knowledge of complex B2B/ benchmarking client onboarding, including global and cross‐border jurisdictional variations in KYB, KYC, and AML/CFT requirements. Data‐Driven Leadership: Exceptional analytical and data literacy skills with proven experience in owning, interpreting, and driving strategy from end‐to‐end client conversion funnels, operational KPIs, and risk metrics. Technical Acumen: Strong familiarity with leading global and local KYC/fintech solutions and the ability to define a strategic technology roadmap to achieve operational objectives. Performance Measures ( KPIs ) The following metrics will form the basis of performance reviews and remuneration: Client Experience Time ( CX Time ): Global average End‐to‐End Client Onboarding Cycle Time (Submission to Activation). Client Conversion/Completion Rate: Global reduction in client drop‐off rate at critical funnel stages. Operational Quality: Global Right First Time (RFT) Rate of Onboarding submissions. Operational Efficiency: Global Stagnation Time (Time in Queue before Analyst pickup). Onboarded Accounts / Full‐Time Equivalent (FTE) Analysts (Productivity Ratio). Risk and Control: Success in maintaining the integrity of the global control environment (e.g., Strategy Implementation: Measurable success in the implementation of core global strategic initiatives and technology improvements. Stakeholder Feedback: Improvement in measurable stakeholder反馈 scores from Sales/Commercial leadership. Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. Access competitive benefits tailored to your location, which typically include health care and social benefits. Ready to launch your career with a global FinTech? About Us Ebury is a FinTech success story, positioned among the fastest growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. Hard work pays off: in 2019, Ebury received a £350 milion investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest‐Growing Companies. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast‐paced FinTech sector. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams. xohynlm We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successfulances organisation.