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Multinational Client Coordinator Join us as a Multinational Client Coordinator to grow your career at the forefront of multinational insurance. Represent AIG as a central point of Multinational client & program management coordinating communication and project management across all internal and external stakeholders in respect to program design implementation and ongoing client service for an assigned portfolio of Complex Multinational clients and to support new business (including external training). Provide technical Multinational support and partner Product Distribution and all other relevant stakeholders in the design implementation and ongoing service of compliant complex multinational programs that meet assigned client requirements and related service expectations. Make your mark in Multinational AIGs Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor you will tailor multinational insurance solutions for our global clients empowering them to operate across borders with confidence and consistency. Partner with a dynamic global team of experts including underwriters analytics and claims professionals to design, implement and service multinational insurance programs. This includes issuing timely policies providing regulatory advice sharing local knowledge supporting efficient money‑movement capabilities and deploying large fronting program limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized compliant and seamless solutions that support our clients risk management objectives. With in‑depth knowledge of local markets practices and regulations Multinational provides world‑class insurance solutions and helps clients successfully navigate their cross‑border risks wherever in the world their businesses take them. About the role Role Summary External broker and client‑facing role providing the day‑to‑day servicing and multinational technical support on an assigned portfolio of Multinational programs in support of the Multinational Client Executive and Product Underwriter. This role supports all Multinational lines of business. How you will create an impact Coordinate the day‑to‑day multinational servicing activities (producing and issuing) throughout the program lifecycle on an assigned portfolio of accounts. Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office client / broker and Shared Services teams. Proactively manage pre-bind activities including: Utilizing available AIG tools and technology the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document. Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding. Promote and drive the adoption of the AIG Multinational End‑to‑End process so that all parties understand and commit to roles responsibilities and expected timelines to provide an elevated service performance and deliver contract certainty. Coordinate service requirements for local portion of Controlled Master Program (CMP). Manage communication and relationship with Producing Offices (PO) brokers / clients and Shared Service Processing Teams in conjunction with Producing Office. Ensuring adherence to AIG protocols and guidelines. Completion of hand‑off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions including reinsurance and captive structuring ensuring 100% accuracy and in line with bound program terms. Proactively manage post-bind activities including: Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting the Multinational Client Executive and the AIG network as applicable. Engagement with AIG Reinsurance division to ensure cash‑flow guarantees PPWs etc. are monitored and contractual requirements and performance standards are met. Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG
