Crew Travel Agent Operations · Viladecans

Welcome to this recruitment process with VuelingApplying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find hereencourages you to apply so we can get to know you and stay connected.Let's start by getting to know us betterAt Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other\'s skills.We are one of Europe\'s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.Job PurposeManage and execute crew hotel and ground transport arrangements across all operational scenarios, in accordance with published rosters, real-time Crew Control updates, legal and contractual frameworks, internal procedures, and cost-efficiency guidelines, in order to guarantee seamless crew movement, ensure operational continuity, maintain regulatory compliance, and drive process improvement and cost optimisation within the crew travel function.Main AccountabilitiesEnsure that all crew members are correctly accommodated and transported at all times, enabling smooth flight schedule execution and preventing operational disruption.Minimize the impact of unforeseen events on crew positioning and flight operations through timely, assertive and context-aware decision-making.Guarantee full alignment between scheduled crew duties and logistical support, ensuring continuous operational readiness.Ensure financial integrity of the crew travel cost base by preventing discrepancies, detecting overcharging or misuse, and supporting accurate financial reporting.Provide insight-driven recommendations that support cost control, service quality improvement and long-term optimization of the crew travel function.Ensure full traceability, regulatory compliance (including data protection requirements), and audit readiness for all crew travel activities.Maintain a high standard of service quality that supports crew wellbeing, morale, punctuality and operational discipline.Evolve the crew travel function beyond execution by enabling smarter systems, streamlined workflows and a culture of efficiency.Improve planning accuracy and reduce last-minute disruptions by proactively adapting travel arrangements to likely operational scenarios.Promote financial accountability, address systemic issues, and support broader strategic decisions around supplier relationships and cost control.Main ResponsibilitiesManage and execute crew travel arrangements, including hotel bookings and ground transportation, in line with crew rosters and real-time operational changes.Interpret monthly crew schedules and ongoing Crew Control updates to translate them into accurate and timely travel service requests.Proactively identify and resolve travel-related incidents or operational disruptions, taking autonomous decisions when required.Provide direct, real-time telephone assistance to crew members facing urgent or complex travel issues, handling cases with professionalism and empathy.Review, validate and reconcile supplier invoices, ensuring billed services correspond to requested and delivered services based on crew rosters.Analyze crew travel and operational data to identify trends, inefficiencies, recurrent issues or cost deviations.Maintain accurate records and documentation of travel arrangements, transactions, communications and incidents.Contribute to continuous improvement initiatives by proposing and supporting digitalization, procedural enhancements and cost-saving opportunities.Maintain awareness of the broader operational context to anticipate upcoming impacts and adjust travel planning proactively.Collaborate in the selection, validation, and operational use of external travel service providers, including hotels and transport companies.Escalate significant trends, inefficiencies or irregularities detected through invoice review and operational monitoring to Finance, Procurement or Crew Travel leadership.Main RelationshipsCrew Control: To receive real-time operational changes affecting crew travel needs, and to coordinate responses to irregularities or disruptions.Scheduling / Rostering: To interpret planned crew rosters and extract travel requirements based on monthly duty allocations.Finance: To ensure proper invoice validation, address discrepancies, and support financial oversight of the travel budget.Purchasing: To collaborate on provider selection, service quality review, and contractual compliance.Short-Term Planner & Crew Travel Lead and Crew Control Supervisor: To report anomalies, escalate complex cases, and align on procedural changes or strategic updates.Flight and Cabin Crew Members: To provide direct support, receive real-time travel queries, and resolve urgent incidents.External Providers (hotels, ground transport): To manage service delivery, confirm bookings, resolve service issues, and validate fulfilment.EducationIntermediate or Advanced vocational training in areas such as Administration and finance, Logistics and transport, Reservations and tourism, or Hotel management.Crew regulation frameworks (FTL and CBA) is essential for understanding what travel arrangements are legally acceptable.Knowledge of roster structure and its implications on travel planning.Invoice checking, reconciliation, and service usage verification processes.Internal documentation, traceability and safety protocols (including GDPR).High accuracy in administrative record-keeping and financial sensitivity.ExperiencePrevious experience in airline operations, crew travel departments, customer service roles with administrative and logistical complexity is required.Background in disciplines related to internal business operations (e.g., invoicing, supplier management) or airline operations is desirableManaging real-time situations requiring quick, independent decisions.Detecting cost anomalies or operational inefficiencies through systematic analysis.Collaborating across functions (Crew Control, Programming, Finance, Procurement).CompetenciesAnalytical CapacityPlanningOrganizationDetail orientationCommunicationAdaptabilityProblem solvingLanguagesSpanish C1English C1LocationViladecans, Barcelona - SpainWe are the only Top Employer airline in Europe For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.FlyToYourFullPotentialEvery single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion.Our employee value proposition andbenefits include staff travel, discounts, a flexible working model, and more Want to learn more?Our CultureWe thrive on teamwork and collaboration . Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.Our positive working atmosphere is unique and essential to our productivity and growth. You\'ll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places Learn more about our Mission, Vision, & Values .Our Recruitment ProcessYour experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience Please take a closer look at how our process works.#J-18808-Ljbffr