CSM Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth. com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. We are looking for a Customer Success Manager to join our team. Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond. Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance. Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience. Minimum of 3 years of experience in