CUSTOMER JOURNEY
hace 1 día
As The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews. Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These including , Hostelworld, Expedia, Viator / GetYourGuide. You'll be ensuring listings are accurate, optimised, and conversion-driven. Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. You'll be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings. We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role. WHO WE ARE LOOKING FOR Must-haves: 2+ years of experience in customer service, hospitality, travel, or OTA management Hands-on experience with at least one major OTA ( or Hostelworld preferred) Strong spoken and written English and Spanish Highly organized with excellent attention to detail Calm under pressure, festivals don't care if you're having a bad day Confident in making decisions and owning outcomes Nice-to-haves: Experience in hostels, tours, or festival travel Familiarity with channel managers or PMS systems Experience managing interns or junior staff Based in Barcelona or willing to relocate WHY WORK WITH STOKE We are a fast-paced, fun, slightly chaotic, young company Real ownership and responsibility from day one Direct impact on sales and guest experience A team that works hard and doesn't take itself too seriously Please email resumes to if you are interested. xsgfvud We are looking for an ASAP start date.
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CUSTOMER JOURNEY
hace 2 días
Sallent, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...
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CUSTOMER JOURNEY
hace 6 horas
Sallent, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...
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Senior Customer Success Manager
hace 2 días
Sallent, España INFINNI A tiempo completoAbout UsSe anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.INFINNI is building the infrastructure that powers the creator economy. We are a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and...
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Internship customer support
hace 2 días
Sallent, España Weekendesk A tiempo completoHello future intern!Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazing Customer Support Intern to join the Customer Care Team in our Barcelona Office to start in February!If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU! Ready...
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Internship customer support
hace 2 días
Sallent, España Weekendesk A tiempo completoHello future intern!Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazing Customer Support Intern to join the Customer Care Team in our Barcelona Office to start in February!If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU! Ready...
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Internship customer support
hace 2 días
Sallent, España Weekendesk A tiempo completoHello future intern!Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazing Customer Support Intern to join the Customer Care Team in our Barcelona Office to start in February!If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU! Ready...
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Internship customer support
hace 1 día
Sallent, España Weekendesk A tiempo completoHello future intern!Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazing Customer Support Intern to join the Customer Care Team in our Barcelona Office to start in February!If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU! Ready...
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Barcelona Entry Level Customer Success
hace 3 semanas
Sallent, España Tangent A tiempo completoCustomer Success Manager - Your Mentor-Backed Fast Track to Impact in BarcelonaPor favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.The OpportunityTired of applying for roles and feeling like your CV disappears into a void? Tangent is different. We partner with trailblazing...
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Hybrid Data
hace 4 días
Sallent, España Groupe SEB Ibérica A tiempo completoUna empresa líder en electrodomésticos busca un/a Data & CRO Analyst en Sallent, Cataluña. El candidato ideal tiene formación en ADE, Ecommerce o Marketing Digital, y al menos 3 años de experiencia en análisis de datos y optimización de conversiones. Las responsabilidades incluyen el análisis del Customer Journey, la implementación de modelos de...
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Hybrid Data
hace 3 días
Sallent, España Groupe SEB Ibérica A tiempo completoUna empresa líder en electrodomésticos busca un/a Data & CRO Analyst en Sallent, Cataluña. El candidato ideal tiene formación en ADE, Ecommerce o Marketing Digital, y al menos 3 años de experiencia en análisis de datos y optimización de conversiones. Las responsabilidades incluyen el análisis del Customer Journey, la implementación de modelos de...
