Technician Customer Support Controls

hace 2 días

Sant Just Desvern, España TGW Ibérica A tiempo completo

Overview TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are recruiting a Technician Customer Support Controls in Spain. As a Customer Support Technician Controls, you will provide technical support to clients remotely and in person at the different Hub customers.Responsibilities Operate the reception, processing, and documentation of issues reports in the first and second level support environmentsTake responsibility for customer issues and manage them through to resolutionInvestigate, diagnose, locate, and implement solutions to resolve issuesAvailability to work 24/7 in rotating morning/evening/night shiftsFollow standard procedures for correct escalation to other teamsGenerate system documentationMaintain documentation up to dateMake modifications to existing installationsWilling to travel to customers as required (up to 30% of time)What you\'ll need Education and soft-skills requirements Strong automation and electrical background: Bachelor’s degree in electrical engineering, Industrial Electronics and Automation Control Engineering or equivalentLanguages: Spanish (high), English (medium)Good communication skillsBeing a good team playerCommitment to continuous learning about new TGW products and solutions and training other team membersSelf-sufficient, proactive, and persistentCar driving licenseTechnical competences Solid knowledge and demonstrable experience in SIEMENS Simatic Step 7 and TIA PortalKnowledge in visualization systems: WinCC, WinCC Flexible, ZenonKnowledge of servo and frequency inverters: Lenze, SEWKnowledge of scanners: SICK, LeuzeKnowledge in vision systems: Keyence, datalogicKnowledge of fieldbuses: Profinet, Profibus, ASi, ProfisafeReading electrical drawingsElectrical knowledgeProficiency in computer and basic office applications (Word, Excel, OneNote)TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.Seniority level Entry levelEmployment type Full-timeJob function Information TechnologyIndustries Automation Machinery Manufacturing#J-18808-Ljbffr

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