Implementation Specialist

We are looking for A proactive and solution-oriented Implementation Specialist Italian speaker  who is passionate about delivering a seamless onboarding experience for our clients.You’ll play a key role in helping new customers get started on BizAway by managing implementationprojects, coordinating across teams, and setting up the platform to match our clients’ needs. This roleis perfect for someone who thrives on organization, enjoys client interaction, and takes pride inowning processes from A to Z.You’ll work closely with the Customer Success, Sales Executives and Product teams to ensure asmooth transition from signed deal to successful activation. Your work will directly impact customersatisfaction, product adoption, and our ability to scale implementation across different clientsegments.Your role in BizAway ● Own the onboarding journey for mid-market clients, from internal alignment to go-live.● Lead consultative conversations to gather customer requirements and align expectationsfrom the start.● Use your knowledge and best practices to translate client needs into scalable platformsetups, helping them configure BizAway for long-term success.● Support the Implementation Lead in executing tasks for enterprise onboarding projects.● Manage the rollout of the platform by providing the right guides, templates, andrecommendations to ensure adoption across the client’s organization.● Coordinate and deliver training sessions tailored to different stakeholders — from admins toexecutive teams — to drive early engagement.● Monitor post-onboarding behavior to validate platform usage, spot adoption gaps, andproactively provide support or adjustments where needed.● Collaborate closely with Sales, Customer Success, Product, Engineering, and Finance todeliver a cohesive onboarding experience.● Continuously look for ways to optimize onboarding workflows, suggest improvements, andcontribute to the evolution of the implementation function.● Keep CRM and project tracking tools up to date with onboarding status and documentation.Your basic qualifications ● Excellent oral and written English communication skills are required. Other languages are a plus.● Strong project coordination and organizational skills.● Comfortable with data setup tasks (Excel/Google Sheets (e.g., filtering, pivots, VLOOKUP).● Clear communication style, with confidence in managing client relationships.● Process-oriented mindset and eagerness to own improvements.● Hunger: You are not afraid of challenges, and you are eager to raise the bar every day.● Proactivity: You actively propose value-creating solutions and are not afraid of mistakes.● Flexibility: You are comfortable working in a fast-changing environment with few certainties.We are also interested in ● Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus.● Experience with CRM/project/ticketing tools like Salesforce, Zendesk, Notion, Asana.● Previous experience in SasS, travel tech, startups, or customer onboarding is a plus.Our offer A seat on a scale-up with skyrocketing growthAttractive compensation, including equity in the companyDevelopment of your entrepreneurial spirit, having the chance to implement real impactbusiness decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick-start your day and free beers to celebrate togetherHybrid working (3 days in the office, 2 days smart working), flexible working policy, and great offices in EuropeBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.