Customer Service Subject Matter Expert
hace 2 semanas
About the opportunity We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving and documenting processes that drive exceptional customer experiences.If you have a passion for optimizing workflows improving efficiency and shaping how customer service operates at scale this is your chance to make an impact.In your next challenge you will : Identify and implement process improvements that enhance customer experience operational efficiency and compliance.Assess the impact of new product launches on customer service processes and adapt workflows accordingly.Collaborate with cross-functional teams (Operations Product Legal Trust & Safety etc.) to design optimal solutions.Maintain and continuously update documentation for all processes within your area of expertise.Develop mitigation measures and control mechanisms to reduce operational risks.Analyse data to identify improvement opportunities and measure their impact.Act as the point of contact in Customer Service for all process-related topics within your specialization.What you need to be successful Background : Proven experience in customer service operations process improvement or business process management (experience in fintech banking or digital products is a plus).Strong understanding of customer service workflows tools and best practices.Project management experience or certification is a plus.Proficiency with Google Sheets Jira Metabase and Figma is a plus.Skills : Excellent English verbal and written communication skillsHighly organized with strong prioritization and time management abilities.Customer-centric and solution-oriented mindset.Strong team player with a sense of ownership and accountability.Analytical and critical thinking skills.Curiosity and eagerness to learn in a fast-paced environment.Whats in it for you :Accelerate your career growth by joining one of Europes most talked about disruptors .Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.As an N26 employee you will have access to a Premium subscription on your personal N26
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Customer Service Subject Matter Expert
hace 1 semana
Madrid, España N26 A tiempo completoAbout the opportunity We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) team. In this role, you'll play a key part in designing, improving, and documenting processes that drive exceptional customer experiences. If you have a passion for optimizing workflows, improving...
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Customer Service Subject Matter Expert
hace 2 semanas
Madrid, España N26 A tiempo completoAbout the opportunity We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving and documenting processes that drive exceptional customer experiences. If you have a passion for optimizing workflows improving efficiency and...
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Customer Service Subject Matter Expert
hace 8 horas
Madrid, España N26 A tiempo completoAbout the opportunityObtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving...
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Customer Service Subject Matter Expert
hace 3 días
Madrid, Madrid, España N26 A tiempo completoAbout The OpportunityWe're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) team. In this role, you'll play a key part in designing, improving, and documenting processes that drive exceptional customer experiences.If you have a passion for optimizing workflows, improving...
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Customer Service Subject Matter Expert
hace 3 días
Madrid, Madrid, España N26 A tiempo completoAbout the opportunityWe're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) team. In this role, you'll play a key part in designing, improving, and documenting processes that drive exceptional customer experiences.If you have a passion for optimizing workflows, improving...
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Subject Matter Expert
hace 1 semana
Madrid, España IQVIA A tiempo completoWe are looking for a passionate **Subject Matter Expert** for our Regulatory Intelligence area. As the regulatory **Subject Matter Expert**, you will collaborate closely with a broad network of internal and external specialists working on active project delivery. You will also be leading the on-going creation and quality management of the future regulatory...
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Subject Matter Expert
hace 1 día
madrid, España City of Shakopee, MN A tiempo completoSubject Matter Expert (Power & Steam Conditioning Solutions) Job Description Are you eager to take your career to the next level? If yes, we encourage your application for Subject Matter Expert (Power & Steam Conditioning Solutions) role! In this role you will be responsible for driving the development of the Power & Steam Conditioning business in Europe by...
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Subject Matter Expert
hace 1 día
Madrid, España City of Shakopee, MN A tiempo completoSubject Matter Expert (Power & Steam Conditioning Solutions)Job DescriptionAre you eager to take your career to the next level? If yes, we encourage your application for Subject Matter Expert (Power & Steam Conditioning Solutions) role!In this role you will be responsible for driving the development of the Power & Steam Conditioning business in Europe by...
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Subject Matter Expert
hace 6 días
Madrid, España HOLA CONSULTORES SL A tiempo completoHola Consultores S.L. somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Nos enorgullece ser una empresa 2.0 innovadora donde las personas son el centro de nuestra atención. La ética, transparencia, imparcialidad e...
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Subject Matter Expert
hace 1 día
madrid, España HOLA CONSULTORES SL A tiempo completoHola Consultores S.L. somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Nos enorgullece ser una empresa 2.0 innovadora donde las personas son el centro de nuestra atención. La ética, transparencia, imparcialidad e...
