Customer Service Subject Matter Expert
hace 12 horas
About the opportunity We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving and documenting processes that drive exceptional customer experiences. If you have a passion for optimizing workflows improving efficiency and shaping how customer service operates at scale this is your chance to make an impact. In your next challenge you will : Identify and implement process improvements that enhance customer experience operational efficiency and compliance. Assess the impact of new product launches on customer service processes and adapt workflows accordingly. Collaborate with cross-functional teams (Operations Product Legal Trust & Safety etc.) to design optimal solutions. Maintain and continuously update documentation for all processes within your area of expertise. Develop mitigation measures and control mechanisms to reduce operational risks. Analyse data to identify improvement opportunities and measure their impact. Act as the point of contact in Customer Service for all process-related topics within your specialization. What you need to be successful Background : Proven experience in customer service operations process improvement or business process management (experience in fintech banking or digital products is a plus). Strong understanding of customer service workflows tools and best practices. Project management experience or certification is a plus. Proficiency with Google Sheets Jira Metabase and Figma is a plus. Skills : Excellent English verbal and written communication skills Highly organized with strong prioritization and time management abilities. Customer-centric and solution-oriented mindset. Strong team player with a sense of ownership and accountability. Analytical and critical thinking skills. Curiosity and eagerness to learn in a fast-paced environment. Whats in it for you : Accelerate your career growth by joining one of Europes most talked about disruptors . Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26
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Customer Service Subject Matter Expert
hace 16 horas
Madrid, España N26 A tiempo completoAbout the opportunity We're looking for a motivated Customer Service Process Expert to join our international Customer Service Subject Matter Expert (CS SME) this role youll play a key part in designing improving and documenting processes that drive exceptional customer experiences.If you have a passion for optimizing workflows improving efficiency and...
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Subject Matter Expert
hace 2 semanas
madrid, España City of Shakopee, MN A tiempo completoSubject Matter Expert (Power & Steam Conditioning Solutions) Job Description Are you eager to take your career to the next level? If yes, we encourage your application for Subject Matter Expert (Power & Steam Conditioning Solutions) role! In this role you will be responsible for driving the development of the Power & Steam Conditioning business in Europe by...
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Subject Matter Expert
hace 1 semana
Madrid, España HOLA CONSULTORES SL A tiempo completoHola Consultores S.L.somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Nos enorgullece ser una empresa 2.0 innovadora donde las personas son el centro de nuestra atención. La ética, transparencia, imparcialidad e...
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Subject Matter Expert
hace 12 horas
madrid, España HOLA CONSULTORES SL A tiempo completoHola Consultores S.L. somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Nos enorgullece ser una empresa 2.0 innovadora donde las personas son el centro de nuestra atención. La ética, transparencia, imparcialidad e...
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Subject Matter Expert
hace 3 días
Madrid, España Revolut A tiempo completo**About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue...
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Subject Matter Expert
hace 16 horas
Madrid, España HOLA CONSULTORES SL A tiempo completoHola Consultores S.L.somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.Nos enorgullece ser una empresa 2.0 innovadora donde las personas son el centro de nuestra atención. La ética, transparencia, imparcialidad e...
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Subject Matter Expert – Process Safety Management
hace 1 semana
Madrid, España dss+ A tiempo completoSubject Matter Expert – Process Safety ManagementJoin to apply for the Subject Matter Expert – Process Safety Management role at dss+At dss+ , we’re not just another global consulting firm. We are a purpose-driven company that exists to save lives and create a sustainable future – for our clients, employees, and communities.We put people at the heart...
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Subject Matter Expert
hace 2 semanas
Madrid, España City of Shakopee, MN A tiempo completoSubject Matter Expert (Power & Steam Conditioning Solutions)Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura.Job DescriptionAre you eager to take your career to the next level? If yes, we encourage your application forSubject Matter Expert (Power & Steam Conditioning...
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Subject Matter Expert Manufacturing Operations
hace 4 días
Madrid, España Fresenius SE & Co. KGaA A tiempo completoSubject Matter Expert – Manufacturing Operations (PP / MES Integration)Fresenius Kabi is committed to life. We deliver vital healthcare products and services to patients worldwide, and our digital capabilities are key to ensuring operational excellence. As a Subject Matter Expert – Manufacturing Operations (PP / MES Integration), you will design and...
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Subject Matter Expert Manufacturing Operations
hace 16 horas
Madrid, España Fresenius SE & Co. KGaA A tiempo completoSubject Matter Expert – Manufacturing Operations (PP / MES Integration)Fresenius Kabi is committed to life. We deliver vital healthcare products and services to patients worldwide, and our digital capabilities are key to ensuring operational excellence. As a Subject Matter Expert – Manufacturing Operations (PP / MES Integration), you will design and...
