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IT Support Admin – Executive Briefing Center
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Overview As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches and redefine modern security with the world’s most advanced AI-native platform. Our customers span all industries and rely on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We are a mission-driven company that values flexibility and autonomy, empowering every CrowdStriker to own their career. Ready to join a mission that matters? The future of cybersecurity starts with you.What You’ll Do Support daily operations of our Executive Briefing Center (EBC), ensuring all technology systems are functioning optimally for client presentations, demonstrations and executive meetingsConfigure, troubleshoot, and maintain the EBC’s advanced audiovisual equipment, video conferencing systems, and interactive presentation technologies to deliver flawless technical experiencesCollaborate with sales teams, product specialists, and executives to prepare customized technical demonstrations and environments tailored to specific client needsProvide white-glove technical support for visiting executives, clients, and internal leadership during briefings, resolving issues quickly and discreetly to maintain a professional atmosphereDocument and implement standard operating procedures for the EBC’s technology stack, including regular maintenance schedules, system updates, and disaster recovery protocolsWhat You’ll Need Minimum 3 years of experience supporting audio visual systems, including enterprise-grade conferencing solutions, presentation technologies, and integrated control systems (Crestron, Zoom, Polycom)Minimum 3 years of experience working directly with executives in a technical support capacity, demonstrating professionalism, discretion, and the ability to communicate complex technical concepts clearlyExceptional organizational skills with the ability to manage multiple priorities, anticipate needs, and maintain composure during time-sensitive executive briefings and client demonstrationsStrong understanding of security best practices and real-world applicationOn-call experience, responding within agreed time limits to incidents and service requests, and escalating when appropriateFluency in English and SpanishBenefits Of Working At CrowdStrike Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employeesEmployee networks, geographic neighborhood groups, and volunteer opportunitiesVibrant office culture with world-class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging and supporting veterans and individuals with disabilities through our affirmative action program. We base all employment decisions on valid job requirements.If you need assistance accessing or reviewing information on this website or help submitting an application or requesting accommodation, please contact #J-18808-Ljbffr
