Logistics Operations Manager, France

Logistics Operations Manager, France - TikTok Shop TikTok Madrid, Community of Madrid, Spain 2 weeks ago – Be among the first 25 applicants About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. Responsibilities Oversee the logistics operation in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics, and reverse warehouse; responsible for end-to-end logistics performance from paid until delivered in different logistics modes. Build and manage key strategic relationships with Key Sellers, 3PLs, and Logistics Providers. As the owner of SOP, manage operation performance indicators (KPI), investigate root causes of issues, provide feedback on expected solutions and business impact, and support short‑term solutions until long‑term fixes are implemented, driving results until change deployment. Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes. Manage day‑to‑day operations, track high performance, and drive team improvement. Minimum Qualifications Bachelor’s degree or higher, preferably in engineering, science, logistics transportation, or operations management. Excellent understanding of any segment of logistics operation, including data integration, first‑mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance. Solid working experience and relationships in 3PL management, preferably with couriers in the FR market. Self‑motivated, results‑driven, analytical and data‑driven. Fluent in English; fluent communication in French required to better communicate with France merchants and vendors. Preferred Qualifications Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies. Fair understanding of e‑commerce marketplace operation and governance policy. Ability to make short‑term business travel within Europe and the UK. About TikTok TikTok is the leading destination for short‑form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy. We strive to do great things with great people, leading with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to create an environment that reflects the many communities we reach. Seniority level Not Applicable Employment type Full‑time Job function Management and Manufacturing Industries Technology, Information and Internet; Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr