Senior Customer Service Administrator

hace 2 semanas

Barcelona, España Cross Border Talents A tiempo completo

Are you passionate about customer service and fluent in French? As a Customer Service Representative, you'll be the main point of contact for incoming customer inquiries and will ensure users get the support they need. This is an opportunity to work hands‑on in a fast‑paced environment with cutting‑edge products, including music and audiovisual technology Address customer inquiries through phone, email, and chat, providing efficient and solution‑oriented support Maintain thorough knowledge of our products, especially in audiovisual, music, and connectivity fields Collaborate with team members and provide support across teams to ensure seamless service Escalate issues when necessary to senior support, ensuring customer satisfaction and issue resolution Language Proficiency: C2/ fluent French and a strong command of English (B2 level or above) Experience: At least 1 year in customer service, preferably in technical support Knowledge of signal connectivity, wireless networking, music, and AV products Working Hours: Monday‑Friday, 09:00 AM – 06:00 PM Training, career development programs, and the support you need to reach your full potential

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