Support Delivery Lead
hace 3 días
Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day‑to‑day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft / Annata service updates. Role Management of customer issues throughout the whole support lifecycle : Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as / when required Responsible for completing internal acceptance testing of fixes and solutions Maintain customer and partner engagement with regular calls to discuss ticket updates and requests. Manage the D365 service updates when applicable. Manage customer Business as Usual (BAU) releases when applicable. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. Project management for smaller projects (Under 50 days). Timely and effective response to requests for advice and / or assistance. Responsibilities Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. Handle partner and customer incident, request and change request tickets efficiently. Clear and concise communication to the customer, regular screenshares for knowledge
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Delivery Support Lead
hace 7 días
Madrid, España Annata A tiempo completoAnnata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support...
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Global Dynamics Support Delivery Lead
hace 3 días
Madrid, España Annata A tiempo completoA global tech company in Madrid seeks a Support Delivery Lead to manage support tickets and improve customer service for Microsoft Dynamics solutions. The ideal candidate has at least 5 years of experience in the field, along with project management and strong communication skills. This role involves working with international teams and providing 3rd and 4th...
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Dynamics 365 Support Delivery Lead
hace 22 horas
Madrid, España Annata A tiempo completoA global technology firm is seeking a Support Delivery Lead to manage customer issues and provide functional support for Microsoft Dynamics solutions. The ideal candidate should have over 5 years of experience in Microsoft Dynamics, excellent project management skills, and the ability to manage escalations in high-pressure situations. A bachelor's degree in...
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It delivery
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Madrid, España Annata A tiempo completoAnnata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support...
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EMEA Dynamics 365 Support Delivery Lead
hace 3 días
Madrid, España Annata A tiempo completoA global software vendor seeks a Delivery Lead to oversee the support lifecycle for Microsoft Dynamics solutions in Madrid. The role involves managing customer interactions, ensuring SLAs are met, and handling support tickets. Ideal candidates will have extensive experience with Microsoft Dynamics 365 and strong problem-solving skills. A Bachelor's degree in...
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Support Delivery Lead
hace 2 semanas
Madrid, España Annata A tiempo completoAnnata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support...
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SAP Delivery Lead
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Madrid, Madrid, España Mindset Consulting, LLC A tiempo completoTitle: SAP Logistics Delivery LeadLocation: Madrid, SpainDuration: 3-6 MonthsMust Haves:High level SAP Logistics Functional Lead who has lead and managed projectsLives in MadridHelping with EDI's for Madrid warehouseSAP Logistics Hands on experienceExperience with 3PL'sBilingual (English and Spanish)We are seeking an experienced SAP Logistics Delivery Lead....
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Delivery Lead
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Madrid, España Hays A tiempo completoPosition: Servicio Técnico para Soporte de Knowledge Delivery Lead Location:Spain or Portugal (Remote) Duration:Permanent/ FreelenceDescription: Lead end-to-end delivery of theKnowledge Graph (KG)as a stable, usable, and integrated product component within theOperations Knowledge Fabricand broader product ecosystem. Own the KG delivery lifecycle...
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IT Service Delivery Lead
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madrid, España Sulzer A tiempo completoA leading engineering company in Madrid seeks an IT Service Delivery Manager. You will oversee the outsourced global IT Service Desk, manage KPIs, lead improvement initiatives, and ensure alignment with IT standards. The ideal candidate has over 5 years of experience in IT Service Delivery, particularly in large organizations undergoing change. Benefits...
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Technical Delivery Lead
hace 3 días
Madrid, España agap2 España A tiempo completoWe are partnering with a large global aviation and technology group to hire an Engineering Delivery Manager to lead high-performing software engineering teams in a complex, product-led environment.This role is ideal for a technically strong delivery leader with a background in software engineering, DevOps and modern engineering practices, who is passionate...
