Conversational Designer

About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.About The RoleWe’re looking for a Conversational Designer to shape the behavior, flow, and quality of Agoda’s Chatbot assistant.This role owns how our Chatbot operates in multi-turn conversations: how they gather and use context, structure dialog, manage pacing and depth, and maintain a consistent voice across end-to-end journeys. It sits at the intersection of conversation design, UX, and content strategy, with a strong focus on AI-driven interactions.This is not a traditional content writing role. It’s a specialist position focused on designing scalable, high-quality conversational experiences for AI products.What You’ll DoConversational experienceDesign and evolve conversational flows across user travel intents.Define how the assistant gathers context through dialog, including sequencing, branching, and trade-offs.Establish principles for conversational depth, pacing, and progression.Own conversational experimentation, including defining hypotheses, running tests, and iterating based on user behavior and outcomes.Tone and behaviorDefine and maintain the assistant’s tone of voice and behavioral principles in line with Agoda’s brand.Ensure conversational consistency as new features, journeys, and surfaces are added.AI and experimentationGuide LLM behavior through conversational patterns, examples, guardrails, and prompt optimization.Design and run conversational experiments, including A/B testing, to validate approaches and improve outcomes.Use data and qualitative feedback to iterate on conversational quality and effectiveness.CollaborationWork closely with Product Managers, Designs, Content teams, Branding, and Engineering to align conversational intent with technical capabilities.Act as a specialist partner, helping teams reason through conversational UX decisions rather than just producing outputs.EnablementCreate lightweight artifacts such as conversation flows, pattern libraries, and example dialogs.Enable other designers to apply conversational patterns without creating long-term dependency.What This Role Is NotNot a pure content or copywriting roleNot a generalist UX designer roleNot limited to prompt writing, but accountable for prompt optimization and conversational experimentation where appropriateWhat We’re Looking ForRequiredExperience in conversation design, or interaction designDemonstrated ability to design multi-turn, goal-oriented conversational experiencesStrong systems thinking and comfort working with ambiguityExperience collaborating with UX designers, product managers and engineersExperience working on chatbots, assistants, or AI-driven productsFamiliarity with LLM behavior and limitationsNice to haveExperience defining tone of voice or behavioral principles at scaleBackground in service design or journey designWhy join usWork on a high-impact product used by travellers globallyShape conversational behavior at a platform level, not just feature by featureCollaborate with experienced Product, Design, and Engineering teamsOpportunity to influence how conversational UX is practiced and scaled at AgodaDiscover More About Working At AgodaAgoda Careers Opportunity EmployerAt Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.DisclaimerWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.#J-18808-Ljbffr