Enterprise Customer Success Manager
hace 2 semanas
Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job DescriptionAs an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in place you will help to grow and build CyberArk's footprint within your region. A key part of the role is to partner with sales, SEs and Professional Services to ensure customer needs are met. You will be a trusted advisor on security and best practices. Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management is an advantage. Responsibilities: Establish a trusted adviser relationship with your customers and drive key relationships Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns Work closely with the customer to create, define and review success criteria Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions Monitor customer support tickets to ensure SLAs are met Track product adoption to ensure high retention rates Define success plan for at-risk customers and execute in collaboration with functional team Work closely with sales team on contract renewal, upsell, and cross-sell opportunities Ability to manage complex customer relationships that may extend across multiple products and regions Qualifications 3+ years in a Customer Success, Sales Engineer,
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Enterprise Customer Success Manager
hace 2 semanas
Madrid, España CyberArk A tiempo completoAs an Enterprise Customer Success Manager at CyberArk you will use your skillset to build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in...
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Enterprise Customer Success Manager
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Madrid, España Canonical A tiempo completoEnterprise Customer Success Manager (French speaker) Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical Enterprise Customer Success Manager (French speaker) 3 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical The role of an...
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Madrid, España CyberArk A tiempo completoA leading cybersecurity firm is seeking an Enterprise Customer Success Manager in Madrid. This role focuses on building and maintaining strong relationships with customers, ensuring successful product implementation, and conducting business reviews. The ideal candidate has at least 3 years in a similar role and excellent communication skills. Knowledge of...
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