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The role involves managing customer complaints received via mail and SAP system, performing necessary testing, and providing timely responses. Open complaints in SAP, assign complaint numbers, and notify customers.
Perform tests to investigate complaints and review customer-provided backups.
Inform Quality Operations Director of investigation results and prepare final reports.
Send reports to customers and document all activities in SAP.
Internal Networking
Collaborate with Regulatory Affairs, Quality Control, Marketing, Production, Filling and Packaging, Customer Service, and Technical Support departments.
Degree in Science or Health-related field (Ciclo Formativo de Grado Superior), with laboratory experience in chemical, biological, or health-related areas.
Office tools (Excel & Word), basic SAP knowledge, fluency in Spanish or Catalan, and intermediate English skills.
Familiarity with Quality Management Systems.
Effective time management for multiple projects.
Alignment with Werfen's values in work quality and relationships.
A meaningful project impacting laboratory medicine worldwide.
Ongoing training opportunities.
Social benefits : Canteen, nursery check, training, private medical insurance, retirement plan.
