Customer Support Supervisor
hace 5 días
Customer Support Supervisor (French Speaker), Barcelona Client: Job Squad
Location: Barcelona, Spain
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 06.03.2025
Expiry Date: 20.04.2025
Job Description: Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
The Role
Your daily work will include tasks like these:
Take responsibility over the Staff Management 40%, Organization 30% and Reporting 30%
Monitor and report team performance
Give newly hired agents feedback on their individual performance to improve and motivate their daily work
Keep track of each newly hired agent’s training and training needs to improve technical and phone communication skills
Motivate as a team leader controlling turnover and retaining potential and motivated team members
Request management / HR Department / Quality team for assistance in any of the tasks.
Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
Ideal Profile
Native in French, C1 level of English
Previous experience managing a Tech Customer Support Team at a call center/contact center is needed
Working knowledge of Windows, MS Office, internet configuration
What's on Offer?
Competitive salary package and bonus system
Discount on Gym and Language courses
2 to 3 weeks of paid training
39 working hours per week, Monday to Friday from 08:30 - 17:30
Possibilities to grow inside the company
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