Aviation SatCom Service Manager

Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).We are looking for our new Aviation SATCOM Service Manager who will be leading SATCOM service and ensuring the service provision in line with the SLA (Service Level Agreement) with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan. This includes:Performance of the serviceInterface with customersDirect reporting (technical, financial)Overall Service Provision Manager of Satellite Communication (SATCOM) contractsFor these activities, we are looking for someone with at least 6 years’ experience in aeronautical communications with focus in data link (DLS) services/applications or satellite technologies (SATCOM/IRIS ESA Program) , with a strong leadership and very good level of English (minimum C1).Your main responsibilities/activities will be:Acting as SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract:Provision of the service according to the Service Management PlanInterface with the ESSP management team through Service Steering CommitteesInterface with ESSP Units to ensure a unique voice towards the customersEnsure all technical and administrative activities are done in compliance with the contractManagement of SATCOM Service Provision and its schedule with Project TeamManagement of risks associated with the service in coordination with the Compliance TeamCoordinate the definition of contingencies and associated communication planEnsure to maintain the ESSP certification in CommunicationManagement of the customer and subcontractor Service Level Agreements as accountable of the KPIs status including the establishment of mitigation actions to improve their values if relevantInterface with European stakeholders, including customer and user satisfactionManagement of the reporting and meetings with the SATCOM customers, users and stakeholders, including key subcontractors in the end-to-end service operational chainConflicts management with the customers in coordination with ESSP UnitsBudget and resources monitoring and accountability (charges and costs related to the SATCOM Service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget)Management of the Service portfolio and identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new serviceContributing to the implementation of evolution or new SATCOM Service Provision contractEstablishing and maintaining the service delivery processes in the companyProfile:Soft skillsLeadership and team spirit // Project and Service ManagementCommunication, negotiation skillsCustomer satisfaction orientedCapability to anticipateCapability to identify risk and to mitigate them by proposing solutions or alternativesAbility to step-back and to get the global picture of the situation to manage priorities and appropriate actions in case of issuesStrong autonomy and proactivityAbility to assume responsibilitiesShows initiative and ability to synthesizeTechnical SkillsExperience in SLA management and Customer satisfactionExperience in international and multi-stakeholder projectsGood understanding of European regulation (such as, but not limited to, Commission Implementing Regulation (EU) 2021/116 (Common project 1-CP1), Single European Sky (SES) regulatory framework and European Union Aviation Safety Agency (EASA) regulation) as well as applicable standards (ICAO, EUROCAE, RTCA, ARINC…)Deep understanding of data link satellite-based communication services supporting Aircraft Communication Addressing and Reporting System (ACARS)-based applications, ATN-B1, ATS-B2 & ATS-B3Background in previous IRIS ESA program phases or relevant SESAR projects related to CNSA high level of English is needed for this position (at least C1) - CEFRJob Requirements:Engineering degree or equivalentAvailable for regular travels mainly in EuropeHuman Resources information:1st interview is held by the direct manager of the position you applied for (technical interview)2nd interview is held by HR departmentElement of package of remuneration:Variable: bonuses based on objectivesTeleworking: up to 3 days/weekHealth insuranceLife InsuranceSaving planTickets RestaurantSustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling29 holidays (for full time year)Please send your application file only by e-mail to the following address: Job Location : Madrid (Spain)Type of Contract : Full time - Permanent ContractESSP is committed to cultural diversity, gender equality and the employment of disabled workers.#J-18808-Ljbffr