Aviation Satcom Service Manager

Created in ****, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space). We are looking for our new Aviation SATCOM Service Manager who will be leading SATCOM service and ensuring the service provision in line with the SLA (Service Level Agreement) with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan. This IncludesPerformance of the service Interface with customers Direct reporting (technical, financial) Overall Service Provision Manager of Satellite Communication (SATCOM) contracts. For these activities, we are looking for someone with at least 6 years' experience in aeronautical communications with focus in data link (DLS) services/applications or satellite technologies (SATCOM/IRIS ESA Program) , with a strong leadership and very good level of English (minimum C1). Your Main Responsibilities/activities Will BeAct as SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract Management of the customer and subcontractor Service Level Agreements and KPI status Interface with European stakeholders and reporting meetings Conflicts management with customers and budget monitoring Management of the Service portfolio and service evolution needs Contributing to the implementation of evolution or new SATCOM Service Provision contract Establishing and maintaining the service delivery processes ProfileSoft skills Leadership and team spirit // Project and Service Management Communication, negotiation skills Customer satisfaction oriented Capability to anticipate Capability to identify risk and to mitigate them by proposing solutions or alternatives Ability to step-back and to get the global picture of the situation to manage priorities and appropriate actions in case of issues Strong autonomy and proactivity Ability to assume responsibilities Shows initiative and ability to synthesize Technical Skills Experience in SLA management and Customer satisfaction Experience in international and multi-stakeholder projects Good understanding of European regulation (Commission Implementing Regulation (EU) ******** ...) Deep understanding of data link satellite-based communication services supporting ACARS-based applications, ATN-B1, ATS-B2 & ATS-B3 Background in previous IRIS ESA program phases or relevant SESAR projects related to CNS A high level of English is needed for this position (at least C1) - CEFR Job Requirements Engineering degree or equivalent Available for regular travels mainly in Europe Human Resources information 1st interview is held by the direct manager of the position you applied for (technical interview). 2nd interview is held by HR department Remuneration package Variablebonuses based on objectives Teleworkingup to 3 days/week Health insurance, Life Insurance Saving plan Tickets Restaurant Sustainable Mobility PackageHome/Office travels reimbursement if car sharing or bicycling 29 holidays (for full time year) Please send your application file only by e-mail to the following address: Job Location: Madrid (Spain) Type Of ContractFull time - Permanent Contract ESSP is committed to cultural diversity, gender equality and the employment of disabled workers. J-*****-Ljbffr