Solutions Architect

hace 5 días

Barcelona, España Talent-C A tiempo completo

Join to apply for the Solutions Architect role at Talent-CLocation: BarcelonaBusiness travel: YesAbout the RoleWe are seeking a Senior Solution Architect with deep expertise in Genesys Cloud Contact Center as a Service (CCaaS) to support a large, international organization in defining the target detailed architecture for its global contact center platform.The role focuses on designing a scalable, secure, and multi‑country CCaaS architecture, while defining a clear AI usage and integration strategy, leveraging both native Genesys Cloud AI capabilities and external enterprise AI platforms.The ideal candidate has strong experience in large‑scale enterprise environments, is comfortable working across countries and stakeholders, and can translate business and regulatory requirements into a future‑proof, compliant architecture.Key ResponsibilitiesDefine the end‑to‑end target architecture for Genesys Cloud CCaaS (logical, functional, and technical views).Design a scalable, multi‑country architecture aligned with business and IT strategies.Define and govern the AI usage framework, including:Native Genesys Cloud AI capabilities.External enterprise AI solutions (Conversational AI, LLMs, analytics platforms).Design secure and efficient integration patterns with existing enterprise systems and platforms.Define architecture blueprints ensuring interoperability with existing enterprise solutions.Build country‑specific rollout roadmaps, considering business strategy, IT strategy, and local constraints.Define and supervise Proofs of Concept (PoCs) where required.Work closely with architecture teams, business stakeholders, IT, security, compliance, and Genesys solution experts.Ensure full compliance with internal standards and regulatory requirements.Share CCaaS architecture knowledge and best practices with internal teams.Tech EnvironmentAI / Analytics: Conversational AI, LLMs, analytics platformsSecurity & Compliance: Enterprise security and regulatory frameworksRequirementsMust have:Proven experience as an Enterprise Architect or Solution Architect.Strong experience designing and implementing large‑scale Genesys Cloud CCaaS architectures.Solid understanding of cloud architecture, network design, APIs, and data integration patterns.Proven experience designing AI/ML integrations, including Conversational AI and LLM‑based solutions.Experience working in multi‑country, complex enterprise environments.Fluent English (written and spoken).Nice to have:Genesys Cloud certifications.Experience in highly regulated industries (e.g., insurance, financial services, healthcare).Experience working with global enterprise architecture standards.Soft SkillsClear and confident communicator able to explain complex architecture topics to technical and non‑technical stakeholders.Strong collaborator in distributed and multicultural teams.Analytical and solution‑oriented problem solver.Excellent time management and prioritization skills.Leadership mindset with the ability to drive architectural decisions and influence stakeholders.OfferHigh‑impact role within a large‑scale, international CCaaS transformation program.Exposure to enterprise‑level architecture and AI strategy.Collaboration with senior technical and business stakeholders across multiple countries.Dynamic, challenging, and highly professional environment.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr

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