Business Transformation Manager

Artificial Intelligence Transformation Manager Santander ( is evolving from a high-impact global brand to a technology-driven organization , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. Our mission is to help people and businesses thrive. As part of the global AI Transformation team, you'll lead and manage strategic AI initiatives that drive impact across global companies and key functions. We are looking for someone who connects business, AI, and technology, ensuring that AI solutions create measurable value. Your mission will be to lead Santander's enterprise-wide AI transformation strategy - designing, evaluating, and deploying cutting-edge AI and GenAI solutions that reimagine business processes and customer experiences. This role serves as the strategic bridge between data science, technology, and business areas, ensuring AI adoption delivers measurable, scalable, and compliant value across the organization. Identify, assess, and translate high-impact business challenges into technically feasible and value-driven AI use cases. Propose business and technical roadmaps to scale AI adoption. Coordinate the technical design of AI and agentic solutions in collaboration with AI, data and engineering teams. Oversee design and implementation squads with multidisciplinary teams across AI, data, technology, and operations. Validate the quality, performance, risk, and regulatory compliance of developments. Drive iterative prototyping, agile experimentation, and production deployment to ensure rapid and compliant AI delivery. Business Alignment Translate business decisions into technical requirements and communicate their implications clearly to non-technical stakeholders. Build project business cases and ensure that solutions deliver measurable and scalable value. Develop and monitor KPIs to track AI adoption, model performance, and business ROI, ensuring accountability for measurable outcomes. Promote standards for responsible AI, security, and regulatory compliance. Ensure traceability, explainability, and quality across AI solutions. Establish best practices for model lifecycle management, including documentation, monitoring, and risk assessment. 8+ years of experience managing large transformations and cross-functional projects. (Experience deploying AI solutions in production environments under strict governance and data protection standards (Preferred) Bachelor's degree in Engineering, Computer Science, Data Science, or related field. (Master's degree or complementary certifications in Business Administration (Preferred). Very high proficiency in English and Spanish. (Translate business challenges into technical problem statements and build impactful AI solutions that deliver business impact (Required). Strong knowledge in AI architectures, platforms, Generative AI, LLMs, vector databases, and MLOps. (Strong track record in project delivery, and global and local squads (AI / Data Engineers, MLOps Engineers, and Business Stakeholders) management in an agile environment able to foster an AI-first culture and promote transformation across diverse teams and geographies (Required). Excellent communication and influencing skills to engage both Business and Technical teams (Required). Our teams to go further through global opportunities and broad career paths. Enjoy hybrid work models-some days remote, some days in-person with your team-along with flexible schedules. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Receive a very competitive salary with performance-based bonuses, which motivates you to continue growing with us. Through BeHealthy, our global wellness program, we promote holistic wellness. That's why we offer child care support and family programs tailored to every stage of life. Access Santander Contigo , our program for employees and their families that offers legal, emotional and administrative advice services. Extra benefits . LOCAL COMPLIANCE