Senior IT Specialist

Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter, faster and more securely.We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .Summary:What your team does:The IT Services Team at Clio is foundational to how we work and grow. Our mission is to empower every Clion with the right tools, technology and support to do their best work in service of Clio’s broader mission to transform the legal experience for all .We’re not your traditional help‑desk team. We think proactively, automate relentlessly and strive to remove friction before it happens. Our work impacts every Clion across the globe and our focus is on enabling productivity, security and seamless collaboration across all of Clio’s offices and hybrid environments.Who you are:You’re a bilingual (English and Spanish) IT professional who thrives on problem‑solving, service and collaboration. You love the challenge of supporting a dynamic fast‑growing organization, especially one that’s welcoming new teams and scaling its technology footprint globally.You’ll work alongside one other IT Specialist in Spain, jointly supporting all of our Spanish‑speaking Clions across Spain and Latin America. You’re hands‑on, people‑focused, and passionate about creating smooth tech experiences, whether that means handling a high volume of tickets, setting up AV systems or helping a new teammate feel instantly at home on day one.You bring energy, empathy and technical depth to every interaction, and you see every support request as an opportunity to make some one’s day a little easier.What you’ll work on:Deliver exceptional IT support to all Clio employees across Spain and Spanish‑speaking regions.Handle a high volume of incoming tickets with efficiency, accuracy and empathy.Provide on‑site AV and hardware support in the Barcelona office, ensuring seamless meeting experiences.Travel occasionally to London for collaboration events or technical support as needed.Onboard new Clions to Clio’s systems, ensuring they have everything they need from day one.Manage and document IT assets, hardware procurement and software provisioning.Troubleshoot and resolve hardware, software and network issues on macOS, iOS and Windows systems.Maintain security best practices and follow Clio’s IT compliance and data‑protection policies.Collaborate with global IT colleagues to implement automation, improve workflows and scale our infrastructure.What you may have:Fluency in both English and Spanish (written and verbal).Demonstrated experience managing IT service tickets from submission to resolution.Experience providing on‑site support in office environments with AV systems, meeting rooms and shared workspaces.Strong knowledge of macOS, iOS and Windows systems.Experience with Okta, Kandji, Microsoft Intune and SharePoint.Familiarity with Slack, Zoom, G‑Suite, Confluence, Adobe, 1Password and other SaaS productivity tools.Hands‑on experience with Terraform, Workato or similar automation and cloud provisioning tools.Excellent communication, documentation and time‑management skills.A proactive customer‑focused approach with a genuine desire to help others succeed.Demonstrate a keen interest in improving your craft by using AI .Serious bonus points if you have:Experience supporting global teams across multiple time zones.Background in IT onboarding and large‑scale migrations.Comfort scripting in Python, Bash or Ruby to automate repetitive tasks.Experience managing Windows devices via Azure AD.What you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.Some highlights of our Total Rewards program include:100% medical premium coverage for employees and 20% coverage for dependents through CareFirst.Health Savings