Patient Care Team Lead
hace 1 semana
We Are Impress Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora.We believe everyone deserves a smile that makes them happy We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases. We’re looking for a highly analytical Patient Care Team Lead who is solution-oriented and focused on optimising the operational efficiency of our clinics. Your main goal will be to improve the utilisation of clinical resources, including schedule optimisation and coordination across teams globally. Location: This position is onsite and based in Barcelona (Spain). Your Responsibilities: Oversee daily patient operations for designated countries or regions. Manage all aspects of the patient journey: presales, after-visit, post-sale, treatment, and after-care. Coordinate the operations with the external collaborators (BPO services) Ensure adequate staffing levels and manage scheduling to meet operational demands. Collaborate with multidisciplinary teams to optimise workflows and resources. Drive proactive change to improve the patient experience and address concerns. Develop and implement policies and procedures to enhance service delivery. Monitor patient satisfaction metrics, KPIs, and OKRs to develop improvement strategies. Train and mentor staff in care operations and clinics. Conduct performance evaluations and provide ongoing coaching for professional development. Analyze operational performance metrics and generate reports for leadership. Prepare and manage the patient care operations budget. Identify cost-saving opportunities without compromising quality. Ensure compliance with healthcare regulations, accreditation standards, and internal policies. Promote a culture of safety through risk management strategies. Requirements: +3 years of experience in a similar position within Customer Service in an international environment. Full Professional level of English (C1-C2). Excellent communication and interpersonal skills. Team spirit and a proactive attitude. Hands-on experience with CRM tool/tools. Why Join Us: Fixed compensation: range between EUR 30.000 and EUR 35.000 Modern, well-equipped offices with high-end technology. Special benefits and discounts on company services and products. Free Gym inside our offices. Comprehensive training programs for professional growth and leadership development. Dedicated support team to assist with administrative and operational tasks. Dynamic, fast-paced environment offering impressive career development opportunities. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences, and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. xsgfvud Join us today and make a difference, one smile at a time
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Patient Care Team Lead
hace 1 semana
Plaza Catalunya, España Impress A tiempo completoWe Are ImpressLos candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora.We believe everyone deserves a smile that makes them happy! We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible...
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Plaza Catalunya, España Institut Marquès A tiempo completoInstitut Marquès is part of a leading European group in reproductive medicine.Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management,...
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Director de operaciones
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Plaza Catalunya, España Institut Marquès A tiempo completoInstitut Marquès is part of a leading European group in reproductive medicine. Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach. To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management,...
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Director de operaciones
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Plaza Catalunya, España Institut Marquès A tiempo completoInstitut Marquès is part of a leading European group in reproductive medicine.Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management,...
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Plaza Catalunya, España Cleveland Clinic Abu Dhabi A tiempo completoCleveland Clinic Abu Dhabi is inviting Nursing professionals with recent two years' experience in Interventional Radiology to work in Abu Dhabi, UAE. Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.JOB SUMMARY This position is responsible for...
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Red Team Lead
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Plaza Catalunya, España NTT DATA Europe & Latam A tiempo completoNTT DATA es una consultora multinacional que ofrece soluciones tecnológicas, de negocio, estrategia, desarrollo y mantenimiento de aplicaciones, siendo referente en consultoría.Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.Digital Technology es la unidad enfocada a acompañar a las grandes...
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Staff Nurse, Interventional Radiology
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Plaza Catalunya, España Cleveland Clinic Abu Dhabi A tiempo completoCleveland Clinic Abu Dhabi is inviting Nursing professionals with recent two years' experience in Interventional Radiology to work in Abu Dhabi, UAE. Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.JOB SUMMARY This position is responsible for...
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Plaza Catalunya, España MatchMedics A tiempo completoWe are currently seeking OBGYN Consultants with extensive experience in Reproductive Medicine to join one of the largest and most respected private IVF clinic networks in Ireland.With over 7 state-of-the-art clinics nationwide, this organization is at the forefront of fertility and reproductive healthcare.As part of our expansion, we are hiring a Consultant...
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Plaza Catalunya, España MatchMedics A tiempo completoWe are currently seeking OBGYN Consultants with extensive experience in Reproductive Medicine to join one of the largest and most respected private IVF clinic networks in Ireland . With over 7 state-of-the-art clinics nationwide, this organization is at the forefront of fertility and reproductive healthcare. As part of our expansion, we are hiring a...
