Multilingual Service Desk Engineer

Job Description In a nutshell Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk.  As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.  Where will you be based and what business will you support? Position name:  Multilingual Service Desk Engineer – Barcelona Operational title (EN):  Multilingual Service Desk Engineer – Barcelona Reporting to:  Rafal Czajkowski Reporting location:  Spain GSC Working location:  Barcelona Number of FTEs under responsibility:  None You will support our internal users across Europe from our Global Shared Center (GSC) in Barcelona. How can you help us? Key Duties and Responsibilities: Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. Qualifications Are you our kind of extraordinary? Experience: Basic experience in a Service Desk or IT support role is expected. Candidates must possess strong communication skills in English, French, and Spanish. Solid troubleshooting skills, especially with Windows and Microsoft 365. A strong customer service mindset and initiative to resolve issues efficiently. A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment. Education: A secondary school diploma is required. Nice to have: Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system. ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. What else should I know? This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. You’ll be part of a team that values continuous improvement, learning, and knowledge sharing. If you're motivated by problem-solving and thrive in a fast-paced support role, we’d love to hear from you. Additional information What can we offer you? A competitive salary package , including bonus and benefits; Extensive on-the-job coaching and training opportunities ; A hybrid working setup ;  Challenges within a multi-cultural and cross-regional team  as part of the international and fast-growing Eurofins organization; A dynamic working environment  with a good team spirit where personal development and growth are highly encouraged.  Your application: As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English . Additional Information We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development. We embrace diversity As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal Find out more on our Careers page: description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.